Customer Service Representative for Heart

  Bank-e-Millie Afghan
Bachelor's Degree   Afghanistan, Herat Full Time 1766
Date Posted:Aug 3, 2017
Closing Date:Aug 14, 2017
Work Type:Full Time
Number of Vacancies:1
Functional Area:Banking
Salary Range:Salary is negotiable
Years of Experience:1 Year
Contract Duration:Not specified
Extension Possibility:Yes
Contract Type:Permanent
Probation Period:3 months
Required Languages:96,90,66

About Bank-e-Millie Afghan:


Bank-e-Millie Afghan Bank-e- Millie Afghan (BMA) was the first financial institution established in Afghanistan in 1933. Similarly, it was the first financial institution established in a public private partnership set up with 72 percent share held by private sector. As a first bank in Afghanistan, BMA introduced formal banking services to the people and government of Islamic Republic of Afghanistan. Since then, the banks competitive strength and ongoing market leadership philosophy lays in its strong capital base and proven trustworthiness. In 1976, it was fully nationalized by the government of Afghanistan. Since its establishment, BMA is a leading banking in providing modern and secure banking services. Securing depositors' funds is the top priority of the bank. At the same time, the bank is contributing considerably to the development of manufacturing, agriculture, services, and international trade in the country. BMA is operating based on strong corporate governance principles, financial risk management and strict compliance to keep its credibility and trust. BMA has 15 city branches in Kabul and 21 provincial branches and equity investments in United States of America and England. And it is celebrating its 84th years of fame.

Job Summary:

Customer service Representative job involves assisting bank customers with account management and other financial service needs. It requires continual communication with customers, repetitive tasks, and a high level of attention to detail. Customer Service Representative performs functions such as opening new current or savings accounts and fixed deposit accounts, assisting customers with queries about bank services, and helping customers resolve account problems. Customer Service representative assists banking customers by answering questions about their accounts and available banking services. She/he greets prospective customers and gathers information from the customer needed to open an account.

Duties & Responsibilities:

1. Interviewing customers to obtain personal financial information and explain available services.
2. Answering customer questions and investigating account errors.
3. Admitting customers to safe deposit vault
4. Responsible for organizing delivery of Account opening cards, ATM cards, Account statements to the customers & maintain a record of such jobs.
5. Should take up any other tasks & or responsibilities given by the Branch Management.
6. Answering administrative and operational inquiries.
7. May provide marketing support; perform limited business prospecting activities, including client/prospect communication, and seminar activities.
8. Complete all required Training.
9. Adhere to all the Bank’s Policies and Procedures.
10. Remain current on Products, Services, and the Firm’s System Applications.
11. Any other task or activity which is assigned by the line manager.

Job Requirement:

Bachelor Degree will be preferred
Incumbent is required to have 2 years progressive customer service or direct marketing experience. Must work
well under pressure, be able to juggle many customers simultaneously, and have excellent interpersonal and
communication skills. Must also have an excellent sense of priorities. Must be bilingual with data base Management experiences.

Job Location:

Afghanistan, Herat
This job is expired