|Date Posted:||Dec 6, 2010|
|Closing Date:||Dec 30, 2010|
|Number of Vacancies:||4|
|Salary Range:||As per NTA salary scale policyUSD|
|Years of Experience:||2 Years|
|Contract Duration:||Not specified|
|Possibility of Contract Extension:||Yes|
About Afghan United Bank:
Afghan United Bank is a local bank, licensed by the Afghanistan Central Bank in 2007. Currently this bank has 10 branches across the country. The bank provides various banking products to its clients and customers including Islamic Banking. According to the mid-term strategy of the bank, the branch network and operation of this company will be expanded rapidly in the coming 1 year time. For more information kindly visit: www.aub.af or www.afghanunitedbank.com
The Customer Services Officer is responsible for providing excellent customer services for bankâ€™s clients by processing the transactions on time and accurate, answering, guiding customers on various bankâ€™s products, cross selling of products and building rapport with customers.
Duties & Responsibilities:
1.Ensure that customers receive excellent services by providing quick and accurate information and processing the requests as efficient as possible.
2.Get ensured of proper clients identifications.
3.Verification of account opening and account closing.
4.Assess bankâ€™s clients and guide them how to fill the required forms and applications.
5.Communicate to promote various products of the Bank to the clients.
6.Provide needed documents and review files to ensure all documents have been completed.
7.Handle or solve clientsâ€™ concerns and/or quires to ensure of the highest possible clientsâ€™ satisfactions.
8.Promote bankâ€™s image in the community.
â€¢High School Graduated; University degree will be preferred.
â€¢Minimum 1 year of experience in customer services, dealing with clients preferably with a Bank.
â€¢Excellent communication skills/customer services skills.
â€¢Ability of analyzing and solving problems.
â€¢Good communication skill both oral and written in Dari, Pashto and English.
â€¢Familiarity with computer programs (Office package).
â€¢Team player and ability to work under stress.