Afghan United Bank, Multi Location
The Customer Services Officer is responsible for providing excellent customer services for bank’s clients by processing the transactions on time and accurate, answering, guiding customers on various bank’s products, cross selling of products and building rapport with customers.
1.Ensure that customers receive excellent services by providing quick and accurate information and processing the requests as efficient as possible.
2.Get ensured of proper clients identifications.
3.Verification of account opening and account closing.
4.Assess bank’s clients and guide them how to fill the required forms and applications.
5.Communicate to promote various products of the Bank to the clients.
6.Provide needed documents and review files to ensure all documents have been completed.
7.Handle or solve clients’ concerns and/or quires to ensure of the highest possible clients’ satisfactions.
8.Promote bank’s image in the community.
•High School Graduated; University degree will be preferred.
•Minimum 1 year of experience in customer services, dealing with clients preferably with a Bank.
•Excellent communication skills/customer services skills.
•Ability of analyzing and solving problems.
•Good communication skill both oral and written in Dari, Pashto and English.
•Familiarity with computer programs (Office package).
•Team player and ability to work under stress.
Interested Candidates can send thier resumes along with thier recent photos to: jobs@aub.af
Please mention the title of position on the subject line of your e-mail.
Only the short-listed candidates will be invited for the interview.
Post Date
Dec 05, 2010
Closing Date
Dec 30, 2010
Reference
AUB/HR/00018
Number of Vacancies
4
Salary Range
As per NTA salary scale
Years of Experience
2 years
Probation Period
Not Specified
Contract Type
Permanent
Contract Duration
Not Specified
Contract Extensible
true
Gender
Male
NETLINKS Plaza | Shahr-e-Naw,
Lane 3, Kabul, Afghanistan
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