Digital Services Delivery Specialist/ Unit Coordinator

Bachelor's Degree   Kabul, Afghanistan Full Time 253
Date Posted:Jul 27, 2020
Reference:MCIT-082
Closing Date:Aug 7, 2020
Work Type:Full Time
Number of Vacancies:1
Gender:Any
Functional Area:Networking
Nationality:Afghan
Salary Range:As per NTA salary scale policy
Years of Experience:4 Years
Contract Duration:Not specified
Extension Possibility:No
Contract Type:Contractor
Probation Period:Unspecified
Required Languages:Dari,Pashto,English

About Ministry of communication and IT:

Founded:

based on it services and electronic government

Job Summary:

MCIT of Afghanistan (Ministry of Communication and Information Technology) currently looking for an experienced Digital Services Delivery Specialist / Unit Coordinator who can deliver all the services and key functions within the belonged directorate and IT department that enable the delivery of a high quality service to the stakeholders, and to ensure service delivery processes are place to meet requirement needs.  

Duties & Responsibilities:

MCIT of Afghanistan (Ministry of Communication and Information Technology) currently looking for an experienced Digital Services Delivery Specialist / Unit Coordinator who can deliver all the services and key functions within the belonged directorate and IT department that enable the delivery of a high quality service to the stakeholders, and to ensure service delivery processes are place to meet requirement needs. 


Tasks:

·         Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.

·        Coordinate the implementation of agreed remedies and preventative measures and analyses patterns and trends.

·        Develop implementation plans for dealing with complex requests for change or for the introduction of new services, evaluating risks to integrity of infrastructure inherent in proposed implementations and review the effectiveness of change implementation.

·        Analyze business processes identifying alternative solutions and recommending new approaches. Help establish requirements for the implementation of changes in business processes.

·        Ensure that realistic project and quality plans are prepared and maintained and provide regular and accurate reports to stakeholders as appropriate.

·        Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.

·        Maintain an in-depth knowledge of specific technical specialists, and provide expert advice regarding their application.

·        Maintain an in-depth knowledge of specific technical specialists, and provide expert advice regarding their application.

·         Prepares periodic reports.

·        All other duties as assigned.

Job Requirement:

·        Master or bachelor degree in Computer Science in a relevant field (Computer Engineering, Software Engineering, or Management Information System).

·        Candidate also will have knowledge in fields of (Information Systems, Network and Security, Operating Systems).

·        4Years of relevant experience in the above-mentioned fields.


Job Location:

Afghanistan, Kabul
This job is expired