Engineer – O & M

About MTN Afghanistan

MTN Afghanistan is the subsidiary company of MTN Group operating in 22 countries with a subscriber base of over 200 Millions. MTN provides GSM services in Afghanistan. We are looking for qualified and experienced candidates to fill the vacant position(s).

Job Summary

The mission to provide operational and hands-on support to IS systems and services, including users, applications, software and hardware and preparing and checking new IT equipment to the warehouse.

Duties & Responsibilities

The Engineer-O&M role will be accountable to achieve the following objectives:

• Monitoring and handling the I.T Equipment Material such as, Desktops, laptops, printers etc..

• Track and route problems and requests and document resolutions

• Assist in implementation of appropriate IT policies and procedures within the organization from an

• acceptable use policy

• Direct interface between IS and end users in telephonic, electronic or hands-on systems faults 

• Resolution throughout the organization.

• Log all reported faults into service management application.

• Attempt online resolution of reported faults and log incidents for further action.

• Initiate and maintain a unique communication strategy with end-users on a variety of IS related issues including developments in applications, systems, security, and expected downtimes.

• Respond to all trouble calls and raise tickets where appropriate.

• Perform hands-on faults resolution activities on user hardware and software, as well as installation and configuration requests to customer satisfaction.

• Work proactively and reactively to meet customer expectations and resolve all reported faults within specified time.

• Report on activities of the support unit on a periodic basis.

• Assist in promoting the goodwill of the IS Service department by offering quality customer service to end-users.

• Processing all kind of IT related forms and organize filing system.

• Perform any other tasks within the field of competence delegated by his /her superiors

• Appropriately report the status of previous month to the line manager

• Recording IT inventory into the new database and keeping maintenance, updates of system accordingly

• Coaching staff/users about the new applications usage  

Job Requirements

Education: 

• Bachelor Degree in any IT Field, A + Hardware and preferably Computer Science and Basic Networking and MCSE certified.

Experience: 

• At least 2 - 3 years’ experience in IS service / help desk service delivery, including hands-on technical service provision.

Submission Guideline

Interested Afghan Nationals can send their applications and resumes (with three valid references) by Aug 20, 2022.

Please mention the name of the position you are applying in your email subject line.

Applications received after the deadline and those, which do not meet the requirements mentioned above, will not be considered.

Only shortlisted candidates will be contacted for the interview (s).

Functional Area

IT - Software

Countries

Submission Email

Careers.Afghanistan@mtn.com

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