Field Officer Inclusion and Community Engagement

Bachelor's Degree   Afghanistan, Kabul Full Time 835
Date Posted:Sep 15, 2022
Reference:Field Officer Inclusion and Community Engagement
Closing Date:Sep 25, 2022
Work Type:Full Time
Number of Vacancies:1
Functional Area:Communication,Coaching and Training,Management (Project Management),Monitoring and Evaluation,Monitoring & Reporting
Salary Range:As per company salary scale
Years of Experience:5 - 6 Years
Contract Duration:4 month(s)
Possibility of Contract Extension: No
Contract Type: Temporary
Probation Period:Unspecified
Required Languages:Dari,Pashto,English

About IFRC:

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 192-member National Societies. The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” The IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.


The IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member National Societies and the International Committee of the Red Cross (ICRC). The work of the IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.


The IFRC is led by its Secretary General, and has its Headquarters in Geneva, Switzerland. The Headquarters are organized into three main Divisions: (i) National Society Development and Operations Coordination; (ii) Global Relations, Humanitarian Diplomacy and Digitalization; and (iii) Management Policy, Strategy and Corporate Services.


The IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas. The IFRC also has country cluster delegation and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.

Job Summary:

Under the supervision of the Quality and Accountability manager, the Field Officer Inclusion and Community Engagement

  1. is responsible to provide support in the implementation of IFRC operational plan with focus on quality and accountability markers, including data management, protection gender and inclusion and community engagement and accountability & creating Feedback Response Mechanism (FRM) in supporting Afghan Red Crescent Society (ARCS). He/she will work with all the program as a cross cutting factor to streamline CEA & PGI activities in the program level. 

Duties & Responsibilities:

Inclusion and Community engagement:

  • Consult with the PSEA Task Force as needed to get consistent, collective information and participate in collective mechanisms and activities.
  • Consult with the AAP Working Group to get collective, key guidance on AAP activities, specific to the cluster if appropriate, and have information on toolkits and resources available
  • Ensures that community engagement & accountability and Protection, Gender, and inclusion training, including what it is and basic principles of community engagement for accountability, is rolled out for ARCS HQ, regional and brunches staff and volunteers under the supervision of Quality and Accountability manager.
  • Supports in establishing communication channels, within communities, available for giving feedback and complaints
  • Monitor and look after the FRM (Feedback Response Mechanism) and make sure that all sensitive and non-sensitive feedbacks are responded on timely basis.
  • Make sure that community is engaged, and everyone is protected and included equally in all stages of the program/project implementation.

Coordination and Communication:

  • Closely work with different national working groups like AAP (Accountability to affected Population), RCCE (Risk Communication and Community Engagement), HAG (Humanitarian Access Group), GBV (Gender Based violence), CEA (Community engagement & Accountability) and Protection cluster and create linkage.
  • Participate in RCRC relevant thematic technical and operational networks to share and keep abreast of the latest developments and issues in CEA, PGI, and data management.
  • Provide technical support and build the capacity of ARCS teams to include information sessions and associated IEC material planned to explain the conduct that community members can expect of project staff (humanitarian assistance is free; the organization has zero tolerance for sexual exploitation, abuse, and harassment)
  • Produce meeting briefs/reports for feedback to ARCS and IFRC colleagues.


Program planning, Monitoring, Evaluation and Reporting:

  • Ensures that someone trained in GBV must always be present during the monitoring, to ensure that best practices regarding engaging with women and girls and with consent.
  • Ensures that information needs, local capacities, protection concerns, preferred solution to needs, and preferred ways to provide feedback/ complaints are included in assessment and in reports.
  • Designs data collection tools in coordination with PMER senior officer including questionnaires to verify the implementation and to measure the satisfaction of the beneficiaries. With features - a) Collection of basic data about the beneficiary b) Verify that the beneficiary received the service within the duration of the project c) Measure the overall quality of the service and satisfaction of the recipient.
  • Ready to be deployed nationally/internationally as a Quality and Accountability Expert during emergency.

  1. Actively work towards the achievement of the Federation Secretariat’s goals
  2. Abide by and work in accordance with the Red Cross and Red Crescent principles
  3. Perform any other work-related duties and responsibilities that may be assigned by the line manager

Job Requirement:

  • Relevant post-graduate degree or equivalent work experiences /master’s in social science/ Public health/ etc./; or University graduate with experience in data and accountability including CEA and PGI.
  • Equivalent training/PGI, CEA, PSEA; planning, monitoring, evaluation, and reporting (PMER).
  • At least 5 years of experience in PMER/ data management, and community engagement programs both development and emergency health programming for national and international organizations.
  • Coordination, representation.
  • Experience working in different areas of the country. (Preferred)
  • Experience with international donors funded program especially OCHA-AHF.
  • Red Cross and Red Crescent knowledge and experience. (Preferred)
  • At least 5 years of experience in PMER/ data management, and community engagement programs both development and emergency health programming for national and international organizations.
  • High knowledge in program management.
  • Strong knowledge of OCHA-AHF mechanism and well understanding of AAP, HAG, RCCE and Protection concept. (Preferred)
  • Strong analytical skills in assessment, data collection and analysis.
  • Strong experience in program/project proposal writing.
  • Proven program management skill in program planning, monitoring, evaluation and reporting. (Preferred)
  • Ability to provide staff training, coaching and mentoring.
  • Creative communication and participatory learning process.
  • Excellent communication skills, both oral and written.
  • Good understanding of program budget and financial management.
  • Strong interpersonal and cultural sensitivity.
  • Self-supporting in computers (Windows, Office).
  • Fluently spoken and written English.
  • Good command in Dari/Pashto languages.

  1. Core Competencies: Communication, Collaboration & Teamwork, Judgement & Decision Making, National Society & Customer Relations, Creativity & Innovation, Building Trust.
  2. Values: Respect for Diversity, Integrity, professionalism, Accountability.
  3. Functional competencies: Strategic Orientation, Building Alliances, Leadership, Empowering Others.

Job Location:

Afghanistan, Kabul
This job is expired

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