Help Desk Officer

High School   Kabul, Afghanistan Full Time 1028
Date Posted:Jul 9, 2019
Closing Date:Jul 20, 2019
Work Type:Full Time
Number of Vacancies:1
Functional Area:IT
Salary Range:As per company salary scale
Years of Experience:1 - 2 Years
Contract Duration: 1Year & 11 Months
Extension Possibility:No
Contract Type:Permanent
Probation Period:3 months
Required Languages:96,90,66

About OXUS Afghanistan:

OXUS Afghanistan was created in 2007 with funding from MISFA and was able to build on ACTED’s experience and past programs in the country, in particular a micro-loan initiative to provide farmers with seeds and tools for sowing. OXUS Afghanistan operates 19 branches across the country and is one of the largest microfinance provider in the country.

Job Summary:

Responding in a timely manner to service issues and requests via phone or support platform

Skills Required:

Technical knowledge

Requires travel to provinces:


Skills Description:

Customer service orientation, Attention to detail

Problem analysis , Stress tolerance



Team interaction

Planning and organizing

Duties & Responsibilities:

•            Follow standard help desk procedures

•            Pass on any feedback or suggestions by customers / staff to the appropriate internal IT team

•            Administer help desk software

•            Installing and configuring computer hardware, software, systems, networks, printers and scanners

•            Monitoring and maintaining computer systems and networks

•            Follow up with customers and users to ensure complete resolution of issues

•            Redirect problems to correct resource

•            Identify and escalate situations requiring urgent attention

•            Track and route problems and requests and document resolutions

•            Identify and suggest possible improvements on procedures

•            Stay current with system information, changes and updates

•            Help update training manuals for new and revised software and hardware

•            Other task assigned by IT supervisor / IT Manager.

Job Location:

Afghanistan, Kabul


High school graduated

DIT or CIT preferred

Working knowledge of fundamental operations of relevant software, hardware and other equipment

Knowledge of relevant call tracking applications

Knowledge and experience of customer service practices

Related experience and training in troubleshooting and providing help desk support

Key Skills and Competencies

Oral and written communication skills

Job Keywords:

Help Desk Officer
This job is expired