|Date Posted:||Oct 21, 2010|
|Closing Date:||Mar 3, 2011|
|Number of Vacancies:||40|
|Functional Area:||IT - Hardware|
|Salary Range:||Salary is negotiableUSD|
|Years of Experience:||5 Years|
|Contract Duration:||Not specified|
|Possibility of Contract Extension:||Yes|
About DRS Technical Services:
The Help Desk Representative will assist in creating accounts, assisting users, processing customer complaints, and administering Wi-Fi network assistance to users.
Duties & Responsibilities:
The position of Help Desk Representative will be located in various sites in Afghanistan.
â€¢Minimum 2 yearsâ€™ experience working in a Help Desk service environment; customer service, Internet and general IT background
â€¢Experience with Wireless Internet Services (Wi-Fi) and ability to provide network-related technical assistance to users.
â€¢Experience with network administration, including creation of user accounts.
â€¢Ability to evaluate service needs and determine when deployment of a senior technician to the customer site is required.
â€¢Familiarity with trouble ticket systems such as Remedy or related applications.
â€¢Must be fluent in written and spoken English.
Due to the requirements in this contract, this position is only available to Afghan Citizens or Third Country Nationals.
DRS Technologies, Inc. is an equal opportunity employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. We are committed to recruiting and retaining the best talent in the defense and commercial technology areas.