Help Desk Representative

  DRS Technical Services
  Afghanistan Unspecified 2180
Date Posted:Oct 21, 2010
Closing Date:Mar 3, 2011
Work Type:Unspecified
Number of Vacancies:40
Functional Area:IT - Hardware
Salary Range:Salary is negotiable
Years of Experience:5 Years
Contract Duration:Not specified
Possibility of Contract Extension:Yes
Contract Type:Permanent
Probation Period:Unspecified
Required Languages:

About DRS Technical Services:

Job Summary:

The Help Desk Representative will assist in creating accounts, assisting users, processing customer complaints, and administering Wi-Fi network assistance to users.

Duties & Responsibilities:

The position of Help Desk Representative will be located in various sites in Afghanistan.

Job Requirement:

•Minimum 2 years’ experience working in a Help Desk service environment; customer service, Internet and general IT background
•Experience with Wireless Internet Services (Wi-Fi) and ability to provide network-related technical assistance to users.
•Experience with network administration, including creation of user accounts.
•Ability to evaluate service needs and determine when deployment of a senior technician to the customer site is required.
•Familiarity with trouble ticket systems such as Remedy or related applications.
•Must be fluent in written and spoken English.

Due to the requirements in this contract, this position is only available to Afghan Citizens or Third Country Nationals.

DRS Technologies, Inc. is an equal opportunity employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. We are committed to recruiting and retaining the best talent in the defense and commercial technology areas.

Job Location:

This job is expired