Help Desk representative

  Afghanistan Unspecified 389
Date Posted:Mar 30, 2011
Reference:01
Closing Date:Apr 13, 2011
Work Type:Unspecified
Number of Vacancies:20
Gender:Male
Functional Area:IT - Hardware
Nationality:International
Salary Range:As per NTA salary scale policy
Years of Experience:2 Years
Contract Duration:Open Ended
Extension Possibility:No
Contract Type:Permanent
Probation Period:1 month
Required Languages:

About RANA Technologies:

RANA Technologies is the leading Internet Service Provider (ISP) & Information & Communications (ICT) Enterprise in Afghanistan, with its Corporate Office in Kabul. RANA Technologies is 100% Afghan owned, and is the only company in Afghanistan to have a Woman as a member of our Board of Directors. RANA Technologies nation-wide network and operations are managed by a team of over 250 experienced, trained and qualified International experts and Afghans. During the previous 10 years, RANA Technologies has successfully developed and demonstrated strong project conceptualization, planning, end-to-end project management, 100% Quality Assurance and 100% Customer Satisfaction in Afghanistan.

Job Summary:

The Help Desk Representative will assist in creating accounts, assisting users, processing customer complaints, and administering Wi-Fi network assistance to users.

Skills Required:

Not available

Provinces to travel:

Skills Description:

Duties & Responsibilities:

The Help Desk Representative will assist in creating accounts, assisting users, processing customer complaints, and administering Wi-Fi network assistance to users.

Job Location:

Afghanistan

Qualifications:

Basic Qualifications
• Minimum 2 years’ experience working in a Help Desk service environment; customer service, Internet and general IT background
• Experience with Wireless Internet Services (Wi-Fi) and ability to provide network-related technical assistance to users.
• Experience with network administration, including creation of user accounts.
• Ability to evaluate service needs and determine when deployment of a senior technician to the customer site is required.
• Familiarity with trouble ticket systems such as Remedy or related applications.
• Must be fluent in written and spoken English.
• Minimum MCSE or MCP required

Job Keywords:

IT
This job is expired