Helpdesk officer

About Afghanistan Faiz Satellite Communications AFSAT

Afghanistan Faiz Satellite Communication (AFSAT) is Non-Religious, Non-Political, and Non-Government related profit Company created on 08 March 2007 by Merging of Faiz Internet Company which was present in Afghanistan for last five years since 2002 Faiz Internet Company changed its Name to AFSAT on 08th March 2007. AFSAT is working in the fields of Communication services provided by AFSAT are Internet connectivity VIA Satellite, Wireless, Computer parts sales and Maintenance it support or other means. AFSAT is also working in the fields of IT, Networking and other services closely related to the Communication Business.

Job Summary

Helpdesk officers responsible for customer services, maintenance and troubleshooting.

Duties & Responsibilities

·        Serve as the first point of contact for customers seeking technical assistance over the phone or email

·        Perform remote troubleshooting through diagnostic techniques and pertinent questions

·        Determine the best solution based on the issue and details provided by customers

·        Walk the customer through the problem-solving process

·          Direct unresolved issues to the next level of support personnel

·        Record events and problems and their resolution in logs

·          Follow-up and update customer status and information

·        Pass on any feedback or suggestions by customers to the appropriate internal team

·          Identify and suggest possible improvements on procedures

·        Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

·        Planning and undertaking scheduled maintenance

·        Troubleshoot hardware and software issues in person, remotely and via phone

• Document internal procedures

·        Other duties as needed and as directed

Job Requirements

· High School diploma and at least 12 months’ experience in relevant field.  MTCNA & CCNA certification will be advantage

·  At least one-year experience in the relevant field

·        Good speaking, written and understanding skills in English and national languages (Dari and Pashto)

·        Strong communication skills and positive attitude

·        High troubleshooting skill in wireless and network equipment’s,

·        Have high communication skill with customer

·        Multi Tasker and be able to work under pressure and handle difficult situations

Submission Guideline

Those who fulfill the above selection criteria should send their updated CV/ resume to below submission Email:

Submission Email: jobs@afsat.af

Only shortlisted candidates will be call for interview.

Functional Area

Customer Service

Countries

Submission Email

jobs@afsat.af

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