| Date Posted: | Mar 15, 2020 |
|---|---|
| Reference: | AFSAT/VA/77-2020 |
| Closing Date: | Mar 31, 2020 |
| Work Type: | Full Time |
| Number of Vacancies: | 3 |
| Gender: | Any |
| Functional Area: | Customer Service |
| Nationality: | Afghan |
| Salary Range: | As per company salary scaleAF |
| Years of Experience: | 1 Year |
| Contract Duration: | Unspecified |
| Extension Possibility: | No |
| Contract Type: | Permanent |
| Probation Period: | 1 month |
| Required Languages: | Dari,Pashto,English |
About Afghanistan Faiz Satellite Communications AFSAT:
Afghanistan Faiz Satellite Communication (AFSAT) is Non-Religious, Non-Political, and Non-Government related profit Company created on 08 March 2007 by Merging of Faiz Internet Company which was present in Afghanistan for last five years since 2002 Faiz Internet Company changed its Name to AFSAT on 08th March 2007. AFSAT is working in the fields of Communication services provided by AFSAT are Internet connectivity VIA Satellite, Wireless, Computer parts sales and Maintenance it support or other means. AFSAT is also working in the fields of IT, Networking and other services closely related to the Communication Business.
Job Summary:
Helpdesk officers responsible for customer services, maintenance and troubleshooting.
Skills Required:
Requires travel to provinces:
Skills Description:
· Good speaking, written and understanding skills in English and national languages (Dari and Pashto)
· Strong communication skills and positive attitude
· High troubleshooting skill in wireless and network equipment’s,
· Have high communication skill with customer
· Multi Tasker and be able to work under pressure and handle difficult situations
Duties & Responsibilities:
· Serve as the first point of contact for customers seeking technical assistance over the phone or email
· Perform remote troubleshooting through diagnostic techniques and pertinent questions
· Determine the best solution based on the issue and details provided by customers
· Walk the customer through the problem-solving process
· Direct unresolved issues to the next level of support personnel
· Record events and problems and their resolution in logs
· Follow-up and update customer status and information
· Pass on any feedback or suggestions by customers to the appropriate internal team
· Identify and suggest possible improvements on procedures
· Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
· Planning and undertaking scheduled maintenance
· Troubleshoot hardware and software issues in person, remotely and via phone
- Document internal procedures
· Other duties as needed and as directed
Job Location:
Afghanistan, KabulQualifications:
· High School diploma and at least 12 months’ experience in relevant field. MTCNA & CCNA certification will be advantage
· At least one-year experience in the relevant field