Information Officer:

  Ministry of Foreign Affairs of the Islamic Republic of Afghanistan
Bachelor's Degree   Pakistan Full Time 4135
Date Posted:Aug 6, 2019
Closing Date:Aug 15, 2019
Work Type:Full Time
Number of Vacancies:8
Functional Area:Management Information System,Customer Service,Information Technology
Salary Range:As per company salary scale
Years of Experience:4 - 6 Years
Contract Duration:Not specified
Extension Possibility:Yes
Contract Type:Contractor
Probation Period:6 months
Required Languages:Dari,Pashto,English

About Ministry of Foreign Affairs of the Islamic Republic of Afghanistan:

The Eshteghal Zaiee – Karmondena (EZ-Kar) Program aims to strengthen the enabling environment for

economic opportunities in cities where there is a high influx of displaced people. This will be pursued by

increasing the returnees’ access to civil documents, providing short-term employment opportunities,

improving market enabling infrastructure, and supporting investor friendly regulatory reforms.

The project design as mentioned above, will include multiple implementing and coordinating agencies,

namely Ministry of Foreign Affairs (MoFA), Ministry of Refugees and Repatriation (MoRR), Kabul

Municipality, and Independent Directorate of Local Governance (IDLG). At the central level, Ministry of

Economy (MoEC) will serve as the lead line Ministry responsible for inter-ministerial coordination

among stakeholders within the Government. MoEC, with the World Bank and other donors, will carry out

overall management and project oversight across the Implementing Agencies (IAs) and other relevant

agencies that are a part of the wider migration response strategy under Displacement and Returnee

Executive Committee (DiREC).

This assignment particularly relates to Component 1 of the Project, which will support Afghan refugees

(both registered and unregistered) in Pakistan and their voluntary repatriation. The Ministry of Foreign

Affairs (MoFA) will be the Implementing Agency (IA) for the component, both in Afghanistan and in

Pakistan, while the Ministry of Refugees and Repatriation (MoRR) will be involved in the

implementation of communications activities. The component provides technical assistance, institutional

support and training, necessary equipment, and operational assistance to MoFA to: (a) enhance its

capacity to provide consular services (such as issuance of passports and verification of certificates); (b)

develop and implement a joint communication strategy for MoFA and MoRR to disseminate information

to Afghan refugees in Pakistan in order to facilitate their access to economic opportunities and social

services through information centers at Afghan missions (embassy and consulted) in selected cities of

Pakistan, in collaboration with MoRR; and (c) support day-to-day implementation of Component 1 of the


Many Afghan returnees face challenges in reintegrating to the economy or society back in Afghanistan

and can be placed in vulnerable situations for a number of reasons. For example, they often face

difficulties in moving their economic assets over the border, making it difficult for them to protect,

mobilize, or use their existing resources to start a business, access financial services, or be involved in

productive activities. Qualified, skilled returnees may also face additional challenges in finding a new job,

due to their academic certificates and credentials not recognized in Afghanistan. In addition, the lack of

basic civil documents like birth certificates may also hinder returnees from accessing basic social services

such as education and health care or opening a bank account. In order to address these challenges more

easily, returnees need to be better informed on regulations, processes, and available services related to

these issues.

To provide such information on a demand-driven basis, information centers will be set-up at four Afghan

MoFA missions (Islamabad, Karachi, Peshawar, Quetta) in Pakistan to receive and respond to specific

questions by refugees related to legal issues, business registration, asset transfers, transaction of assets

(real estates, business investments), education certificates, among others. The Information Centers will be

complemented by a helpline (call center) and a website, which will respond to similar queries. A response

manual will be developed for the help-desk personnel, who will be trained with the manual. A total of

eight surge capacity staff members will be hired for a period of 24 months to serve at these information

centers (two in each of the Afghan Embassy and consulates in Pakistan). They will work together with the

existing Refugee attaches at the missions.

Job Summary:

The Information Officer will be recruited to work as part of the team that implements subcomponent 1.2

(Provision of information to Afghan refugees in Pakistan) of the EZ-Kar Project.

Duties & Responsibilities:

The primary responsibility of the Information Officer is to respond to refugees’ requests and queries in Pakistan.

Information Officers are the main point of contact for the refugees who wish to access information

concerning processes involving their voluntary return to Afghanistan, and will undertake the following

tasks at the Information Centers, using the response manual prepared for the project:

 Respond to refugees’ questions related to procedures and requirements for applying to various

types of civil documents and certificates (such as passports, birth certificates, marriage

certificates, police clearance certificates, absentee national ID card, verification of national IDs or

Tazkeras, education documents); legal issues; business registration; asset transfers; transaction of

assets (real estates, business investments); education certificates; protection services

 Refer refugees to appropriate information sources and service providers, if their information

needs cannot be met by the information available at the information center or through the

response manual;

 Keep a log book of types of questions received and the profile (gender/age) of the inquirers, and

prepare monthly reports to the Communications Coordinator on common question trends and

further information/response needs;

 Manage the inventory of information materials available at the information center and order

replenishment and additional materials as necessary;

 Other information/communication tasks as required by the Communication Coordinator or the

head of mission

Job Requirement:

Education: Minimum Bachelor’s Degree.

Work Experience: Minimum 4 years of working experience in customer service or civil service.

Excellent customer service and communication skills

Fluency in written and spoken Pashto and Dari

Cultural and Gender sensitivity

Knowledge and/or experience of consular services an advantage

Basic computer skills (MS Office)

Job Location:

This job is expired