IT Assistant

Job Summary:

IT Assistant provide computer and technology support for companies, whether that's installing a computer network or answering questions regarding the current computer network.

Duties & Responsibilities:

• Ability to absorb and retain information quickly.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Responsible for the installation, operation, and maintenance of computer systems and other technologies include configuring hardware and software, and providing daily support for users. 
• Taking ownership of customer issues reported and problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solution to resolver customer issues. 
• Following standard procedure for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Diagnosing and solve hardware/software faults.
• Prioritizing and managing several open cases at one time; 
• Following diagrams and written instructions to repair a fault or set up a system; 
• Working continuously on a task until completion (or referral to third parties, if appropriate); 
• Conducting electrical safety checks on computer equipment. 
• Excellent telephone mannerisms. Some support will be provided over the phone.
• The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
• Participation in providing training to customers as required
• Resolving escalated customer complaints without the need for team lead intervention.

Job Requirement:

• Bachelor's degree in Computer Science, Computer Information Systems, or related field preferred.
• 2 year of experience in providing support, Maintenance and  troubleshooting/ IT Helpdesk Support role.
• Exceptional written and oral communication skills.
• Exceptional customer service orientation.
• Applicant must possess some knowledge of computers and electronics, computer/digital technology or related fields.
• Willing to relocate or travel to any Regions.

Job Location:

Submission Guideline:

Kindly mention the position title in the subject line of your e-mail: jobs@afghan-wireless.com

(IT Assitant (Nangarhar) AWCC/HR/21/VA/007) Otherwise, your application will not be acceptable. To be mentioned your resume should not exceed One MB. AWCC regrettably cannot respond to individual queries about a job or on the status of individual applications due to high numbers of applicants. If you have not been contacted within 2 weeks after the closing date, then please assume that your application has not been successful.