IT Assistant (PABX)

Job Summary:

Main Purpose of the office Infrastructure:
The Office Infrastructure Team is dedicated to design and implement office network connectivity, PBX Solution, Connectivity with regions, Flagships, Shops and Franchisees.

Duties & Responsibilities:

MAJOR RESPONSIBILITIES:
1.Manage the Corporate and Call Center PABX System
2.Expert in Nortel /Cisco/Avaya PBX System
3.Call Center Numbering plan and expert un designing and implementing call center Flow as per requirement
4.Documents all the PABX related issues/solutions and share them with the entire team
5.Maintain the diagrams and infrastructure of the PABX system in the HO and regional offices
6.Conduct the extensions for the Etisalat senior staff and share with all the staff
7.Update the extensions list database in a timely manner and share with all staff
8. Setup the FAX machines for the Etisalat senior staff and troubleshoots its daily issues
9.Maintain the Video Conferencing equipment in the Etisalat Conference toms
10.Sound knowledge of Telephone network cabling
11.Certified and experienced in configuring PBX Systems for Etisalat needs

Job Requirement:

KEY COMPETENCIES/ REQUOREMENTS

12.Good Communication Skill
13.Good Team player
14.High initiative to learn new skill
15.Fast Learner
16.Language requirements: Good English (Verbal and written) Dari and Pashto
17.Technical knowledge requirements related to the vacancy –CCNA Voice CCVP(preferred)
Strong knowledge on PABX systems (Panasonic Nortel Avaya etc..)
18.Abilities to meet deadlines work under pressure tact negotiation skills organizational skills etc .

Job Location: