About Mutahid Development Finance Institution

Mutahid (meaning United in local language) Development Finance Institution (MUTAHID) was established on April 1, 2011 and initially three MFIs namely Microfinance Agency for Development and Rehabilitation of Afghan Communities (MADRAC), Parwaz Microfinance Institution (PARWAZ) and Mofad Microfinance Company (MOFAD) were consolidated. Later on, three additional MFIs namely Women for Women International Microfinance Afghanistan (WWI), Ariana Financial Services (AFS) and ChildFund Afghanistan Microfinance Limited (CFA MF) consolidated into MUTAHID. The creation of MUTAHID was an opportunity to combine the best components of these consolidating institutions and to preserve the significant investments made over the last few years, to create one larger, stronger and sustainable, best practice MFI based on the core principles of ethics, ideas and hard work while incorporating the lessons learned from the past. Microfinance Investment Support Facility for Afghanistan (MISFA) is supporting MUTAHID directly by providing direction, capacity building and financial resources and while a division of MISFA is run as a separate autonomous operating entity. The management of MUTAHID is ensuring the orderly and judicial transfer of good clients, quality staff and assets of the consolidating institutions.

Job Summary

The IT Help desk Officer: will be responsible for the users support and troubleshooting desktops/laptops, computer hardware, software, systems, networks, printers and scanners of MUTAHID Development Finance Institution under the general supervision of the IT Head. He must keep contact with departments and branches for their daily issues, report on daily 

Duties & Responsibilities

1.     Installing and configuring computer hardware operating systems and applications.

2.     Monitoring and maintaining computer systems and networks.

3.     Designing and configuring of branches complete network including end point security management.

4.     Talking to staff/clients through a series of actions, either face to face or over the telephone.

5.     Troubleshooting system and network problems and diagnosing and solving hardware/software faults

6.     Troubleshoot daily point to point and E1 links from Head Office to Branches.

7.     Replacing parts as required.

8.     Providing support, including procedural documentation.

9.     Following diagrams and written instructions to repair a fault or set up a system.

10. Supporting the roll-out of new applications.

11. Setting up new users’ accounts and profiles and dealing with password issues.

12. Responding within agreed time limits to call-outs.

13. Working continuously on a task until completion (or referral to third parties, if appropriate). 

14. Prioritizing and managing many open cases at one time.

15. Testing and evaluating new technology.

16. Conducting electrical safety checks on computer equipment.

17. Miscellaneous:

·        Perform any other relevant duty assigned by the supervisor;

·        A technical, logical thought process

·        Problem solving skills

·        An ability to stick to strict deadlines

·        An ability to priorities and delegate

·        Professional communication skills

Job Requirements

Education: Diploma in IT, Network+, A+ course and bachelor degree highly preferred

Knowledge: IT languages, system administration, networking, database management, MS Office, QuickBooks, and Core banking 

Accuracy                                           Problem solving     Organizational         Attention to detail

Analytical                                           Planning                 Coordinating            Troubleshooting

Communicating clearly/concisely      Decision making     Time management  Training

Monitoring                                         Written/oral English

Submission Guideline

The application package, only acceptable in English or Dari languages, should, comprise of your latest up-to-date resume and cover letter explaining your interest and suitability for the position, indicating your earliest joining date, if selected.

Interested candidates should submit their application package only via email with the subject “Mutahid OA0361” to vacancies@mutahid.org.af. Due to the expectation of a large number of applications only shortlisted candidates would be contacted.

Equal Employment Opportunity

Functional Area

Banking

Countries

Apply Now