IT Help Desk Officer

  Mutahid Development Finance Institution
Bachelor's Degree   Kabul, Afghanistan Full Time 1137
Date Posted:Nov 10, 2019
Closing Date:Nov 20, 2019
Work Type:Full Time
Number of Vacancies:1
Functional Area:Banking
Salary Range:As per company salary scale
Years of Experience:1 Year
Contract Duration:Not specified
Extension Possibility:No
Contract Type:Permanent
Probation Period:3 months
Required Languages:Dari,Pashto,English

About Mutahid Development Finance Institution:


Mutahid (meaning United in local language) Development Finance Institution (MUTAHID) was established on April 1, 2011 and initially three MFIs namely Microfinance Agency for Development and Rehabilitation of Afghan Communities (MADRAC), Parwaz Microfinance Institution (PARWAZ) and Mofad Microfinance Company (MOFAD) were consolidated. Later on, three additional MFIs namely Women for Women International Microfinance Afghanistan (WWI), Ariana Financial Services (AFS) and ChildFund Afghanistan Microfinance Limited (CFA MF) consolidated into MUTAHID. The creation of MUTAHID was an opportunity to combine the best components of these consolidating institutions and to preserve the significant investments made over the last few years, to create one larger, stronger and sustainable, best practice MFI based on the core principles of ethics, ideas and hard work while incorporating the lessons learned from the past. Microfinance Investment Support Facility for Afghanistan (MISFA) is supporting MUTAHID directly by providing direction, capacity building and financial resources and while a division of MISFA is run as a separate autonomous operating entity. The management of MUTAHID is ensuring the orderly and judicial transfer of good clients, quality staff and assets of the consolidating institutions.

Job Summary:

The IT Help desk Officer: will be responsible for the users support and troubleshooting desktops/laptops, computer hardware, software, systems, networks, printers and scanners of MUTAHID Development Finance Institution under the general supervision of the IT Head. He must keep contact with departments and branches for their daily issues, report on daily 

Duties & Responsibilities:

1.     Installing and configuring computer hardware operating systems and applications.

2.     Monitoring and maintaining computer systems and networks.

3.     Designing and configuring of branches complete network including end point security management.

4.     Talking to staff/clients through a series of actions, either face to face or over the telephone.

5.     Troubleshooting system and network problems and diagnosing and solving hardware/software faults

6.     Troubleshoot daily point to point and E1 links from Head Office to Branches.

7.     Replacing parts as required.

8.     Providing support, including procedural documentation.

9.     Following diagrams and written instructions to repair a fault or set up a system.

10. Supporting the roll-out of new applications.

11. Setting up new users’ accounts and profiles and dealing with password issues.

12. Responding within agreed time limits to call-outs.

13. Working continuously on a task until completion (or referral to third parties, if appropriate). 

14. Prioritizing and managing many open cases at one time.

15. Testing and evaluating new technology.

16. Conducting electrical safety checks on computer equipment.

17. Miscellaneous:


·        Perform any other relevant duty assigned by the supervisor;

·        A technical, logical thought process

·        Problem solving skills

·        An ability to stick to strict deadlines

·        An ability to priorities and delegate

·        Professional communication skills

Job Requirement:

Education: Diploma in IT, Network+, A+ course and bachelor degree highly preferred


Knowledge: IT languages, system administration, networking, database management, MS Office, QuickBooks, and Core banking 

Accuracy                                           Problem solving     Organizational         Attention to detail

Analytical                                           Planning                 Coordinating            Troubleshooting

Communicating clearly/concisely      Decision making     Time management  Training

Monitoring                                         Written/oral English

Job Location:

Afghanistan, Kabul
This job is expired