IT Helpdesk Analyst

  Afghanistan Justice Sector Support Program (JSSP)
Bachelor's Degree   Afghanistan, Kabul Full Time 2589
Date Posted:May 9, 2017
Closing Date:May 15, 2017
Work Type:Full Time
Number of Vacancies:4
Functional Area:IT
Salary Range:Salary is negotiable
Years of Experience:3 Years
Contract Duration:Not specified
Extension Possibility:No
Contract Type:Contractor
Probation Period:3 months
Required Languages:96,90,66

About Afghanistan Justice Sector Support Program (JSSP):


The Afghanistan Justice Sector Support Program (JSSP) is a multi-pronged effort to develop and strengthen the capacity of the Afghan criminal justice sector institutions and justice professionals. JSSP is funded by the United States Department of State/Bureau of International Narcotics and Law Enforcement Affairs (INL). PAE is INL’s prime contractor responsible for implementing JSSP. Through capacity building, technical advice and direct assistance, JSSP helps the justice institutions and the justice professionals perform their respective roles in delivering fair and effective justice services to the citizens of Afghanistan. In addition to working with justice institutions, JSSP participates in a variety of projects designed to promote access to a fair and effective justice system.

Job Summary:


Duties & Responsibilities:

Troubleshoots user inquiries regarding computer software or hardware operation to resolve problems.

Manage users' accounts in Active Directory for support, updates, onboarding, and off-boarding.

Maintains records of daily communication transactions, problems, and actions taken and follow-up on any unresolved issues.

Provides top quality customer service by assisting employees with problems that occur.

Escalates problems to second level support when needed.

Assists users with password reset.

Trains new users on applications and IT policies and procedures.

Submits request to procurement regarding equipment repairs.

Ensures that the necessary shipment of equipment is done according to company policy.

Other duties as assigned.

Job Requirement:

3+ years’ experience with technical experience on hardware issues including PC’s, laptops, printers.

Bachelors degree or equivalent required.

Professional Certifications such as MCP, MCSE, MCITP and CCNA required.

Prior experience with customer service or IT troubleshooting required.

Experience with Active Directory, remote desktop tools, and ticketing systems.

Experience with Microsoft Office products, windows server 2008/2012 and Windows 7/8/8.1/10

Strong technical, analytical, and critical thinking skills.

Ability to solve problems and to multi-task.

Strong documentation skills.

Strong customer service orientation.

Ability to work in a team environment.

Strong in both written and verbal communication.

Ability to work with sensitive information and exercise discretion.

Highly self-motivated and directed.

Keen attention to detail.

Job Location:

Afghanistan, Kabul
This job is expired