IT Helpdesk (Female Only)

  View Net Technology
Bachelor's Degree   Kabul, Afghanistan Full Time 952
Date Posted:Jun 30, 2020
Reference:VNT/2020/0155
Closing Date:Jul 10, 2020
Work Type:Full Time
Number of Vacancies:2
Gender:Female
Functional Area:IT - Hardware,Computer Science
Nationality:Afghan
Salary Range:As per company salary scale
Years of Experience:1 - 2 Years
Contract Duration:Not specified
Extension Possibility:Yes
Contract Type:Long-term
Probation Period:3 months
Required Languages:Dari,Pashto,English

About View Net Technology:

Founded:  

We are a team of the technology expert to clients around the Kabul provinces, coming soon for other provinces.

Job Summary:

Date Posted: June 30, 2020

Reference: VNT/2020/0155

Closing Date: July 10, 2020

Work Type:

Number of Vacancies:2

Gender: Female

Functional Area: Kabul

Open Ended:

Nationality: Afghan

Salary Range: Negotiable

Contract Type: Company Contract

Years of Experience: 1-2

Year(s)

Contract Duration:1 Year

Extension Possibility:

Yes

Probation Period:3 Months

Duties & Responsibilities:

  • Serve as the first contact with customers who need technical assistance via the phone or email
  • Perform troubleshooting via phone and email
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Provide quick resolution and excellent customer service
  • Redirect unresolved issues to the next level of support personnel
  • Keep record of problems and their resolution 
  • Follow-up with customers 
  • Suggest improvements on procedures and troubleshooting


Job Requirement:

  • Excellent communication and interpersonal skills
  • Customer-oriented and patient
  • A+, CCNA and Knowledge of Networking

Job Location: Kabul

Education: BA in IT, Computer Science or similar relevant field


Job Location:

Afghanistan, Kabul
This job is expired