IT Support Engineer

Bachelor's Degree   Afghanistan, Kabul Full Time 1414
Date Posted:Sep 25, 2022
Reference:1512
Closing Date:Oct 2, 2022
Work Type:Full Time
Number of Vacancies:1
Gender:Male
Functional Area:IT - Hardware,IT - Software
Nationality:Afghan
Salary Range:As per company salary scale
Years of Experience:3 - 5 Years
Contract Duration:5 year(s)
Possibility of Contract Extension: Maybe
Contract Type:Permanent
Probation Period:3 months
Required Languages:Dari,Pashto,English

About MOBY Group:

Founded:

MOBY GROUP operates in South & Central Asia, the Middle East and Africa. Headquartered in Dubai, the group employs over 1,200 individuals across 16 businesses. MOBY has been widely recognized for its role in bringing news and entertainment to underserved populations. It serves over 300 million people through its activities in broadcasting, digital & online, production, strategic communications, publishing, music, sports and research.


MOBY’s local-language content in English, Farsi, Pashto, Hindi, Arabic and Amharic spans a range of genres including dramas, reality television, lifestyle and music shows, sports, news & current affairs and children’s programs.


For more info: www.mobygroup.com

Job Summary:

Provide technical support for clients experiencing hardware, software, and networking issues. They work either on-site or via remote systems to assist with software installations, network failures, hardware malfunctions, and other IT related issues.

Duties & Responsibilities:


  • Installation and Configuration of Windows (Win7, Win10, Win11, Server 20XX), basic troubleshooting knowledge of Macintosh OS and Linux.
  • Advance knowledge of Office Packages (2010, 2013, 2016, Office365)
  • Good understanding of Outlook and emailing system (POP, IMAP, MAPI, SMTP)
  • Good understanding of DNS services and records and other network services such as (DHCP, FTP, HTTP, etc.)
  • Good Networking, TCP/IP knowledge, and Troubleshooting
  • Mobile Devices/ HHD (Handheld Devices) such as IOS and Android-based devices
  • Office Equipment (Printers, Copiers, Scanners, IP Phones, Digital Senders etc...)
  • Hardware Maintenance/ Cleaning of IT Equipment – Datacenters but not limited to the Servers, Workstations, Terminals, PCs, Laptops, Switches, Routers, and other IT-related devices.
  • Good understanding of Security Applications such as (Antivirus, Anti-spam, other antimalware applications) and other security best practices.
  • Office/Remote-based IT/ Servicedesk support (Online / Onsite/ Remote) Office environment with travel to national remote offices and studios when required.
  • Lifting of heavy equipment (servers, PCs) and regular/ scheduled IT equipment’s cleanup in Datacenters, Buildings, Offices, and Projects, deploying/ running of network cabling and ducting,
  • Acting as 1st and 2nd level IT Support/ IT Service Desk and for the tasks assigned by Team leader or line manager.
  • Installing operating systems, application software, hardware, the partition of Drives, Cards, etc.
  • Repairing any kind of desktop systems, laptops and printer equipment when facing problems
  • Supports the acquisition, installation, and maintenance of the organization’s local area network hardware/software when necessary
  • Responsible for troubleshooting workstations, networks, software applications, and other technologies related to Information technology
  • Monitors and provides feedback to ISP and other related providers for continued connectivity and service standards
  • Installation of new staff computers, testing of all functionalities, and follow-up to verify that users are able to do their tasks
  • Follow up with customers to ensure issue has been resolved
  • Respond to email messages for customers seeking help
  • Respond to all helpdesk, Service Desk calls during assigned shift
  • Handover or escalate the task whenever it is needed

Job Requirement:

  • Minimum of 3 years of deep experience being in an IT Support or relevant position in an Enterprise or medium-level company - Required
  • Bachelor’s degree in computer science (BCS or BIT) – Required
  • Windows 10 Certified by Microsoft - Preferred
  • CCNA Certified by Cisco – Preferred
  • MCSA/ MCSE/ MCITP – Preferred
  • A+ Certified by CompTIA – Preferred
  • Excellent verbal and written communication skills (English, Persian, Pashto)
  • Be able to achieve the highest level of user satisfaction
  • Having the skill to resolve the issue with minimum user downtime and business impact
  • Having Incident management skills
  • May be necessary to operate on 24/7 – 9hours shifts rotated to include scheduled night shifts as per requirements with an on-call component.
  • Solving, assigning, and escalation of tickets and updating the status and results in a timely manner

Job Location:

Afghanistan, Kabul
This job is expired