Kiosk Representative

  Kabul skyscraper services co
High School   Multi City Full Time 3008
Date Posted:Oct 22, 2019
Closing Date:Nov 14, 2019
Work Type:Full Time
Number of Vacancies:10
Functional Area:Customer Service,Sales/Marketing
Salary Range:As per company salary scale
Years of Experience:1 - 2 Years
Contract Duration:Not specified
Extension Possibility:Yes
Contract Type:Long-term
Probation Period:3 months
Required Languages:Dari,Pashto,English

About Kabul skyscraper services co:


About Kabul Skyscraper Services Company (KSS):

Kabul Skyscraper Services “KSS” is a private limited company registered with Afghanistan Ministry of Commerce and Industries working in many sectors providing services and consulting International Development Agencies and Government Agencies in Afghanistan. As well as, resulting our hard work and diligence, KSS could successfully achieved certification of ISO 9001 in 2008 and ISO 27001 in 2013. 

K.S.S work collaboratively with clients taking a holistic approach to establish project parameters including needs and wants, keeping regular communication and customer service in front of mind, and appreciating the importance and influence a project can have on a client’s business strategy and operations. KSS works with clients to assemble the required project specialist with relevant skills to deliver a project on a client behalf. K.S.S core value is founded on the simple philosophy of commitment, expertise and innovation relevant to five core areas including 1) HR outsourcing services (modern requirements of human resources strategic planning, recruitment & selection, training & development, administration of health benefits & insurance, capacity building services), call center & mass communication services (call center outsourced services, telecommunication equipment services, IT solutions), project & business management services, logistic services, supportive services such as cleaning and maintenance.

Job Summary:

Designated Kiosk representative in considered to be assigned as MTN KIOSK Representative for supporting customer and provide assistance based on each customer's needs and Requirements, for example, assisting in SIM registration, activation, credit top up or other related issues.

Work on behalf of the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.

Maintain appearance of the counter and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service

Skills Required:

Self MotivatedAbility to Work Under PressureTeam working Strong Communication Skills MS Office (Word, Excel, Power Point, Outlook)Problem Solving SkillsClient Relations

Skills Description:

Fluency in Languages: Pashto, Dari & English.

Good Knowledge of Microsoft Office.

Excellent communication and listening skills with the ability to interact effectively with Customers.

Good knowledge of office management.

Ability to work alone and to execute tasks with minimum supervision.

 Demonstrate ability of reporting

Duties & Responsibilities:

 Welcome the Customers or prospective client and inquire about purpose of visit.

Provide the Customers or prospective client with requested and necessary information

according to company policies and procedures.

 Provide services of "activation, change SIM, contract change & etc." to Customers aligned with procedures & policies of company.

 Ensure that internal procedures are effectively communicated with Customers in order to

ensure good quality services delivered in the Kiosk.

  Receive, filter and transfer immediate complaints to the concerned person/department.

  Report any alarming complaint/issue to the immediate supervisor.

  Receiving and collection of payments for the transactions, performing cash deposits on

deadline & keep stock safe and out of miss calculation.

 Keep of all electronic records, documents, bank receipts and deposits slips.

 Prepare and provide of cash and stock reports on daily, weekly and monthly base to the

direct supervisor.

 Prepare proper and accurate activations reports i.e. daily/monthly.

Undertake other related duties that are assigned by immediate supervisor.

Job Location:

Afghanistan, Kabul, Parwan, Ghazni, Paktya, Ghor, Urozgan, Zabul, Faryab, Farah, Nimroz



This job is expired