Manager, Digital Financial Services

About FMFB

Job Summary

The job holder will be responsible for managing ADCs / Mobile Money business at FMFB-A. The role entails overseeing all aspects related to Phone Banking, ATM/Debit cards program, branchless banking/mobile money initiatives and other DFS like Internet Banking, SMS Banking, and loan appraisals through Digital Field Application.
The position requires strong project management skills to plan, pilot, and launch according to budget, resources and timeline. It requires extensive techno-commercial skills and may require to collaborate with Payments Ecosystem players, Mobile Network Operators (MNOs), MM platform suppliers, and technology vendors

Duties & Responsibilities

ADCs/DFS:
Develop concept notes/business cases for all new ADC/digital banking initiatives
Lead the cross-functional team for piloting and implementing ADCs (Phone Banking, Cards, Internet Banking, SMS Banking) and ensure ongoing improvement based on client research; this will involve project road mapping, monitoring and evaluation, and resolving compliance/risk-related issues
Setting and meeting Phone Banking performance targets for speed, efficiency and quality of query/problem resolution
Develop and implement card offerings; own the end to end customer experience for ATM cards; drive penetration, activation and first-time usage at various channels
Handling customer complaints/escalations related to new channels
Ensure timely reporting of the DFS portfolio indicators and work towards improving month on month usage
Mobile Money:
Develop strategy for branchless banking and ensure compliance of BB related requirements from the central bank.
Liaise with external service providers (such as Afghanistan Payment Systems, MasterCard; Mobile Money Platform Providers etc)
Establish and monitor servicing relationships with internal and external parties, including back- and front-office staff, agents, networks, and other service-providers
Other Responsibilities:
Actively evaluate and ensures IT security and Compliance requirements are built in every self-service delivery channel in consultation with Technology/Compliance to minimize or eliminate opportunity for fraud.
Engage support staff to minimize downtime and maximize transaction processing uptime at all channels
Interpret statistics and the performance levels of all channels and submit reports to Management.

Job Requirements

Bachelor Degree in Business, Banking, Finance or related discipline
At least 5 years of experience of working in DFS streams of commercial banks/Mobile Network Operators/payment systems;
At least 4 years’ experience managing projects and provide advice to head of department on project related discussion
Must be hands-on with branchless banking (business case development, legal and regulatory compliance, product offerings, bank integration, training, agent network management and back-office operations)
Demonstrable experience of consulting with wide range of staff, managers, and stakeholders.
Knowledge and skills in computer usage including Word, Excel, Power Point
Experience of Digital Financial Services policy and advocacy/influencing work at national level if needed.
Willingness and fitness to travel for sustained periods of time and to the field across Afghanistan
Excellent interpersonal and communication skills as well as a keen aptitude and desire to learn.
Familiarity with microfinance (preferred, not required)
Excellent understanding of innovative technologies and transformative business models and their effect on the banking industry in developing countries.
Must abide by and uphold the Bank's “code of conduct” and Values-based banking charter.

Submission Guideline

If you meet the above requirements we are encouraging you to apply for the job, please send us your resume via email no later than 08th August 2017. Please make sure that your email includes the vacancy number as subject line.
Only short-listed candidates meeting the requirements of the post will be contacted.

Note: The salary for this position is quite attractive and negotiable

Functional Area

Banking

Countries

Submission Email

vacancies@fmfb.com.af

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