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Officer Service Management

Afghanistan International Bank, Multi Location

This job is expired
Bachelor's Degree
Multi Location ()
Full Time
1528

About Afghanistan International Bank

Job Summary

Reporting to the Service-Desk Manager, your role will be to provide technical support to the internal user including branches and perform remote and telephone or onsite support. This will involve face-to-face interaction and remote access to troubleshoot hardware/software issues and training new staff to use IT systems. You will also perform new software installation.

Duties & Responsibilities


Diagnose computer problems over the telephone determining the source of the problem.

Assist with development of computer images and/or deployment of Information Systems hardware and software.

Provide remote support for end-users thru VNC and remote desktop.

Troubleshoot and replace failed components on IT equipment as required.

Document all troubleshooting efforts in problem ticket and share with support groups for resolution in order to minimize the amount of time taken to resolve customer issues.

Direct technical problems to appropriate unit if problem cannot be fixed over the phone.

Maintain software or hardware inventory.

Help GS, branches and outlets employees facilitate software or hardware purchases.

Install new software on user’s computers.

Assist and support user on overall usage of Workstation, Date-storage, Core-application, Mail-client, Reporting-system or other system as per AIB IT policy.

Job Requirements


Bachelor’s degree in computer science

Considerable knowledge of office machinery (fax machine, photocopier, audio machine, PC).

Ability to provide advice on the use of the most appropriate system and process to use in the office.

Excellent communication skills (face to face, telephone and written) in order to communicate at all levels with a wide range of customers and employees.

Ability to work as part of a team.

Excellent organization skills needed for managing workload and meeting deadlines.

Ability to work on own initiative.

Ability to prioritize work.

Ability to create new systems and procedures

Ability to produce accurate work.

A high degree of computer literacy (office program) including word processing and spreadsheets.

Experience of producing documentation with a high degree of accuracy, spelling and grammar in local and English language.
Skill

Excellent organisation skills needed for managing workload and meeting deadlines.

Ability to work on own initiative.


Excellent communication skills (face to face, telephone and written) in order to communicate at all levels with a wide range of customers and employees

Experience


At least two years’ experience in IT

Submission Guideline

How to apply:
The application, consist of a one-page cover letter explaining your interest and suitability for the post along with up-to-date CV, should be sent via email (clearly indicating on the subject line the title of the position and Vacancy Announcement Number) before closing date to the given email address. Or submit hardcopy of application and CV at:


Kabul Head Office:
Human Resources Department
Shahabudin Watt, Haji Yaqoob Square, Shar-e-Naw, Kabul, Afghanistan


Contact: +93 (0) 20 255 0123

(Saturday to Wednesday – 08:00am to 04:00pm)
(Thursdays – 8:00am to 1:00pm)



Only short-listed candidates whose applications respond to the above criteria will be contacted for assessment and interview.




Afghanistan International Bank (AIB) is an Equal Opportunity Employer

Functional Area

IT

Countries

Submission Email

jobs@aib.af

Post Date

Jul 29, 2017

Closing Date

Aug 11, 2017

Reference

HR 25/07/2017

Number of Vacancies

1

Salary Range

Salary is negotiable

Years of Experience

2 years

Probation Period

3 month

Contract Type

Permanent

Contract Duration

Not Specified

Contract Extensible

true

Minimum Education

Bachelor's Degree

Gender

Any