Afghanistan International Bank, Multi Location
Reporting to the Service-Desk Manager, your role will be to provide technical support to the internal user including branches and perform remote and telephone or onsite support. This will involve face-to-face interaction and remote access to troubleshoot hardware/software issues and training new staff to use IT systems. You will also perform new software installation.
Diagnose computer problems over the telephone determining the source of the problem.
Assist with development of computer images and/or deployment of Information Systems hardware and software.
Provide remote support for end-users thru VNC and remote desktop.
Troubleshoot and replace failed components on IT equipment as required.
Document all troubleshooting efforts in problem ticket and share with support groups for resolution in order to minimize the amount of time taken to resolve customer issues.
Direct technical problems to appropriate unit if problem cannot be fixed over the phone.
Maintain software or hardware inventory.
Help GS, branches and outlets employees facilitate software or hardware purchases.
Install new software on user’s computers.
Assist and support user on overall usage of Workstation, Date-storage, Core-application, Mail-client, Reporting-system or other system as per AIB IT policy.
Bachelor’s degree in computer science
Considerable knowledge of office machinery (fax machine, photocopier, audio machine, PC).
Ability to provide advice on the use of the most appropriate system and process to use in the office.
Excellent communication skills (face to face, telephone and written) in order to communicate at all levels with a wide range of customers and employees.
Ability to work as part of a team.
Excellent organization skills needed for managing workload and meeting deadlines.
Ability to work on own initiative.
Ability to prioritize work.
Ability to create new systems and procedures
Ability to produce accurate work.
A high degree of computer literacy (office program) including word processing and spreadsheets.
Experience of producing documentation with a high degree of accuracy, spelling and grammar in local and English language.
Skill
Excellent organisation skills needed for managing workload and meeting deadlines.
Ability to work on own initiative.
Excellent communication skills (face to face, telephone and written) in order to communicate at all levels with a wide range of customers and employees
Experience
At least two years’ experience in IT
How to apply:
The application, consist of a one-page cover letter explaining your interest and suitability for the post along with up-to-date CV, should be sent via email (clearly indicating on the subject line the title of the position and Vacancy Announcement Number) before closing date to the given email address. Or submit hardcopy of application and CV at:
Kabul Head Office:
Human Resources Department
Shahabudin Watt, Haji Yaqoob Square, Shar-e-Naw, Kabul, Afghanistan
Contact: +93 (0) 20 255 0123
(Saturday to Wednesday – 08:00am to 04:00pm)
(Thursdays – 8:00am to 1:00pm)
Only short-listed candidates whose applications respond to the above criteria will be contacted for assessment and interview.
Afghanistan International Bank (AIB) is an Equal Opportunity Employer
Post Date
Jul 29, 2017
Closing Date
Aug 11, 2017
Reference
HR 25/07/2017
Number of Vacancies
1
Salary Range
Salary is negotiable
Years of Experience
2 years
Probation Period
3 month
Contract Type
Permanent
Contract Duration
Not Specified
Contract Extensible
true
Minimum Education
Bachelor's Degree
Gender
Any
NETLINKS Plaza | Shahr-e-Naw,
Lane 3, Kabul, Afghanistan
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