Officer Service Management

  Afghanistan International Bank
Bachelor's Degree   Afghanistan, Kabul Full Time 1437
Date Posted:Jul 30, 2017
Reference:HR 25/07/2017
Closing Date:Aug 11, 2017
Work Type:Full Time
Number of Vacancies:1
Gender:Any
Functional Area:IT
Nationality:Any
Salary Range:Salary is negotiable
Years of Experience:2 Years
Contract Duration:Not specified
Extension Possibility:Yes
Contract Type:Permanent
Probation Period:3 months
Required Languages:96,90,66

About Afghanistan International Bank:

Founded: 2004  http://www.aib.af

Afghanistan International Bank (Incorporated in March 2004) is the first private bank in the country promoted by Asian Development Bank (ADB) and some of the prominent business houses of the country headquartered at Kabul. Within 15 years of commencing business the Bank has grown rapidly throughout the country. AIB believes in developing its people through continuous investment in training and giving larger opportunities to those who grow with the bank. With professional management team ensuring high standards of corporate governance and a professional work environment where every manager is committed to train and develop his people is what makes AIB an employer of choice.

Job Summary:

Reporting to the Service-Desk Manager, your role will be to provide technical support to the internal user including branches and perform remote and telephone or onsite support. This will involve face-to-face interaction and remote access to troubleshoot hardware/software issues and training new staff to use IT systems. You will also perform new software installation.

Duties & Responsibilities:


Diagnose computer problems over the telephone determining the source of the problem.

Assist with development of computer images and/or deployment of Information Systems hardware and software.

Provide remote support for end-users thru VNC and remote desktop.

Troubleshoot and replace failed components on IT equipment as required.

Document all troubleshooting efforts in problem ticket and share with support groups for resolution in order to minimize the amount of time taken to resolve customer issues.

Direct technical problems to appropriate unit if problem cannot be fixed over the phone.

Maintain software or hardware inventory.

Help GS, branches and outlets employees facilitate software or hardware purchases.

Install new software on user’s computers.

Assist and support user on overall usage of Workstation, Date-storage, Core-application, Mail-client, Reporting-system or other system as per AIB IT policy.

Job Requirement:


Bachelor’s degree in computer science

Considerable knowledge of office machinery (fax machine, photocopier, audio machine, PC).

Ability to provide advice on the use of the most appropriate system and process to use in the office.

Excellent communication skills (face to face, telephone and written) in order to communicate at all levels with a wide range of customers and employees.

Ability to work as part of a team.

Excellent organization skills needed for managing workload and meeting deadlines.

Ability to work on own initiative.

Ability to prioritize work.

Ability to create new systems and procedures

Ability to produce accurate work.

A high degree of computer literacy (office program) including word processing and spreadsheets.

Experience of producing documentation with a high degree of accuracy, spelling and grammar in local and English language.
Skill

Excellent organisation skills needed for managing workload and meeting deadlines.

Ability to work on own initiative.


Excellent communication skills (face to face, telephone and written) in order to communicate at all levels with a wide range of customers and employees

Experience


At least two years’ experience in IT

Job Location:

Afghanistan, Kabul
This job is expired