Operation Manager

  Afghan United Bank
Bachelor's Degree   Herat, Afghanistan Full Time 664
Date Posted:Sep 7, 2019
Closing Date:Sep 25, 2019
Work Type:Full Time
Number of Vacancies:1
Functional Area:Banking
Salary Range:As per company salary scale
Years of Experience:3 - 4 Years
Contract Duration:Open Ended
Extension Possibility:Yes
Contract Type:Permanent
Probation Period:3 months
Required Languages:Dari,Pashto,English

About Afghan United Bank:


Afghan United Bank is a local bank, licensed by the Afghanistan Central Bank in 2007. Currently this bank has 27 branches across the country. The bank provides various banking products to its clients and customers including Islamic Banking.

For more information kindly visit: www.afghanunitedbank.com 


Job Summary:

The Branch Operations Manager works with/under the Branch Manager to create and maintain appropriate levels of focus, operational integrity and control strategies for the branch. Ensure acceptable audit results and adherence to legal, corporate and regulatory procedures and continuous process improvement. 

Skills Required:

Business Management Skills

Requires travel to provinces:


Skills Description:

·   Reporting and data analysis skills required.

·   Ability to analyze and improve processes.

·   Ability to work under pressure and meet deadlines.

·   Excellent written and verbal communication skills and computer literacy.

·   Professional and innovative.

Persuasiveness and disciplined.

Duties & Responsibilities:

1.   Implements structure and process orientation that ensures proper delivery of the service to the customers.

2.   Responsible for the timely processing of the daily work and reports to the Branch Manager.

3.   Responsible for strict adherence to bank policies and procedures.

4.   Proactively handles customer service issues and provide timely solutions.

5.   Provides clear and effective leadership to the operation staff. 

6.   Oversees all data processing activities supporting the deposit & withdrawal servicing of the branch.

7.   Maintains and follows current policies and procedures manuals.

8.   Handles customer questions and complaints regarding operational issues.

9.   Co-responsible for the operational, financial and customer service performance of the branch.

10. Works with sales and operations to ensure Branch is providing 100% service level to end customer at all times.

11. Prepares Branch for audits and ensure branch is in constant state of audit readiness.

Other job-related tasks as assigned by the management.

Job Location:

Afghanistan, Herat


·  University degree, preferably in Business Management field.

·  At least 3 years of branch operations experience in managerial level.

·  Past managerial experience in Banking will be an advantage.

Job Keywords:

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