Operations Manager

Bachelor's Degree   Afghanistan, Kabul Full Time 1261
Date Posted:Jun 7, 2021
Reference:NAQ045
Closing Date:Jul 31, 2021
Work Type:Full Time
Number of Vacancies:1
Gender:Any
Functional Area:OPERATIONS
Nationality:Afghan
Salary Range:As per company salary scale
Years of Experience:5 Years
Contract Duration:Not specified
Possibility of Contract Extension:Yes
Contract Type:Long-term
Probation Period:3 months
Required Languages:Dari,Pashto,English

About Naqdina:

Founded:  

Naqdina Payment Services is an innovative and forward-thinking firm established in 2014 by obtaining a business license from Afghanistan Investment Support Agency (AISA). Since then, by keeping up with the times and carefully responding to the ever-changing demands of partners and customers, Naqdina has continued advancing in service delivery.


Naqdina started its Mobile e-Top Up service in early 2015 and completed combining 5 telecoms airtime purchases through a single SIM using USSD and SMS services plus enjoying extra access by using android and iOS mobile applications.


At Naqdina we have adopted a steady and passionate approach of adding more and more services and products to the list of our offers. We have built upon powerful lessons learned in our journey facing many challenges in the environment of Afghanistan. Therefore, our offers are picked from a pool of services and products that are most urgent and serves the best requirement of our respected customers. We bring you multiple access choices. No worries if one is not available in your area. There are always alternative ways to perform your requests. Join us for a hassle-free future. Be a partner and benefit from the unlimited possibilities.



Job Summary:

The Operations Manager at Naqdina manages overall operations and is responsible for the effective and successful management of labor, productivity and quality control. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.


Responsibilities may include interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget of the company in collaboration with the director.



Duties & Responsibilities:

  • Recruit, select, train, assign, schedule, coach, counsel and discipline employees
  • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
  • Plan and review compensation actions; enforcing policies and procedures
  • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
  • Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
  • Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
  • Analyze process workflow, employee and space requirements and equipment layout; implement changes
  • Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Accomplish operations and organization mission by completing related results as needed
  • Meet or exceed operations labor budget expectations
  • Manage staff levels, wages, hours, contract labor to revenues
  • Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
  • Run a safe, injury/accident free workplace
  • Responsible for all aspects of vehicle and heavy equipment rentals
  • Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies
  • Manage relationships with key operations vendors
  • Track vendor pricing, rebates and service levels
  • Review and approve all operational invoices and ensure they are submitted for payment
  • Serve as the primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Work closely with the GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
  • Communicate all operating policies and/or issues at department meetings
  • Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses
  • Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations


Job Requirement:

  • Bachelor’s degree in HR, marketing, business, or related field
  • Excellent written and verbal communication skills
  • Proven experience developing budgets, policies and procedures
  • Strong project management, multitasking, and decision-making skills
  • Metrics-driven operations management
  • Master’s degree a plus
  • Experience with Accounting and HRM softwares
  • Proficiency with online marketing and social media strategy
  • Proven experience designing interactive applications and networking platforms


Job Location:

Afghanistan, Kabul

Submission Guideline:

Please submit your resume to the following email:

jobs@naqdina.com



Attachments:

Operations Manager Job Description.docx