PCO Manager

  Roshan (TDCA)
  Afghanistan Unspecified 237
Date Posted:Feb 16, 2010
Reference:37
Closing Date:Mar 30, 2010
Work Type:Unspecified
Number of Vacancies:6
Gender:Male
Functional Area:Sales/Marketing
Nationality:International
Salary Range:As per NTA salary scale policy
Years of Experience:Fresh
Contract Duration:Not specified
Extension Possibility:Yes
Contract Type:Short Term
Probation Period:1 month
Required Languages:

About Roshan (TDCA):

Founded:  

Job Summary:


To manage through sales and marketing stretch revenue and PCO targets in Afghanistan.

Duties & Responsibilities:


Responsible for developing the Sales operating plans for PCO market in conjunction with the Direct Sales Head.
Define and manage the reporting requirements to meet the Operating plan objectives.
Define the strategy and manage the reporting requirements to ensure the customer retention process objectives are achieved. Agree actions with Direct Sales Head to maximize retention of customers.
Management and responsibility of sales budgets in excess of $XXXXX to drive stretch revenue.
Recruitment and training of local staff in order to achieve business objectives.
Updating and producing Monthly Business Overview slides
Input into forecasting all Regional SME businesses
New Acquisition
Analyze Budgeted units and head count reporting by channel – monthly
Develop and implement customer contact strategy including marketing offer to drive incremental revenue on back of rate change and other marketing opportunities
Approve customer communication letters
Manage Sales Material including:
Outgoing correspondence
Development of new promotion material in conjunction with marcom.
Proposal to customers – value statements etc
Develop and produce Annual Operating plan for New Acquisition
Analyze monthly retention reports:
Monthly sales analysis by sales executives
Retention Analysis
New Acquisition Data – monthly activity

Develop and produce Quarterly Tactical Marketing Programmes based on feedback from Direct Sales HEad and to achieve key business drivers.

Implement marketing programmes and other incentive schemes, to drive success.
Suggest pricing and packaging solutions to achieve objectives.

Work with Regional teams to ensure key metrics in accordance with agreed SLA’s are achieved.

Job Requirement:


Ability to work well in a team environment
Ability to work under pressure.
Good Man Management Skills
High level of persuasion skills
Demonstrate high level of empathy
Ability to communicate well across functions i.e with Finance, Network, Product, Operations etc
Good judgment and negotiation skills when aiming to serve Roshan’s interest in a competitive environment.
Excellent follow-up skills
Planning and organizational skills to prioritize work load on a daily basis.

Experience - Essential
• 5-8 years sales experience in Business direct channels pref. Telecom / Office Automation/PCO/Retail.
• Proven track record in managing sales personnel
• Proven ability to consistently deliver sales targets
• Strong negotiation and account management skills
• Strong evidence of achieving targets

Job Location:

Afghanistan
This job is expired