Project Manager (HIC)

About Afghanistan Capacity Development & Educational Organization

Afghanistan Capacity Development and Educational Organization (ACDEO) is a Women Lead and Women Focused national NGO registered with Afghanistan’s Ministry of Economy and Ministry of Women Affairs. Established in 2012, ACDEO is committed to the development of Afghanistan and aims to help the country’s most vulnerable individuals by improving social welfare and promoting a better quality of life for Afghans and their families within Islam and within Afghanistan’s constitution. ACDEO gives women and children the opportunity to access justice, counselling, and education. ACDEO established the first family helpline in Afghanistan, with an initial focus on three south-eastern provinces and within a few months started receiving calls from throughout Afghanistan. Utilizing specific professional skill-sets and experience, ACDEO is at the forefront of delivering accessible, trustworthy counselling, and advice to Afghans in need of non-violent conflict resolution. ACDEO continues to maintain a positive track record with callers due to their awareness of cultural and religious sensitivities.

Job Summary

Health Information Center (HIC) is a centralized office used for the purpose of receiving and transmitting a large volume of health-related queries by telephone from general public which is one of the innovative interventions designed and established by Health Promotion Department of ministry of public health of Afghanistan with technical support of Health System Strengthening (HSS) and funded by GAVI.

The overall objective of HIC is to provide promoting and preventive counseling, triage for referral or provide advice from next level care providers, in order to positively influence health behaviors and support public health interventions to appropriately respond to public needs and in result will improve access, reduce unnecessary travel and costs, and promote health and welfare of Afghan population. In addition, the HIC will arrange referrals to appropriate health facilities in the future as well as it is an essential tool to ensure good governance, voice & accountability.

The Helpline is reachable by dialing 166 from any network for free. The service is available in both national languages - six days of week for 24 hours. 

Duties & Responsibilities

Under the general guidance of Project Manager will perform the following substantive duties and responsibilities:

1.     Oversee the helpline project implementation and liaising with all project partners and ACDEO HQ staff. To follow communication “scripts” when handling different health topics.

2.     Writes technical, narrative and data analysis reports. Must be able to write professional, formal English language reports. To encourage/refer the clients to the nearest health facilities to receive health services.

3.     Develop project implementation plan, work schedules, logframes, and performance measurement frameworks. To work supportively with other helpline staff to identify job stresses and reduce team stress.

4.     Performance and identification of resources and project personnel.

5.     Promote gender sensitivity, protection principles and inclusive approaches throughout project.

6.     Appropriate and extensive liaison with client, stakeholders, governmental agencies and partner CSOs for excellent coordination and representation through established in‐country coordination mechanisms and networks.

7.      Participation in establishment of all policies and procedures for the Helpline.

8.     Translation of policies from English to Dari and vice versa.

9.     Ensure the implementation of organization policies and procedures.

10. Ensure the quality of delivered service.

Job Requirements

1.     At least five years of general experiences including at least one year experience in managing relevant fields.

2.     1 year experience in conducting research and data analysis.

3.     Able to use Microsoft Office. 

1.     Excellent language skills in English

2.     Organization and team work skills.

3.     Initiative, flexibility, creativity and analysis capacity.

4.     Sense of responsibility and care.

Submission Guideline

Electronic applications will be sent to: e-mail (recruitment@acdeo.org) which corresponds. If any of the following 2 items is missing, your application will be considered as ineligible/ incomplete.

1. In your emails please specify the title of the position as well as vacancy number for the electronic submissions and please do the same in the hardcopy submissions. Jobs.af doesn’t write vacancy number.

2. Updated Curriculum Vitae (CV) / Resume mentioning your exact date/periods of your work experience, graduation date.)

If you are shortlisted and invited for the written test / interview, you will be required to present the original, the following:

1.     Educational Documents: your recent education degree diploma

2.     Copy of verified Bachelor Degree by Ministry of Higher Education

3.     Copy of verified certificate by Ministry of Public Health (If any)

4.     Afghan Tazkra/ID

(II)       Conditions

1.     Electronic applications will be sent to: e-mail (recruitment@acdeo.org  )

2.     Hard copies will be sent to: HR ACDEO

3.     The contact person at the Human Resources is: (recruitment@acdeo.org )

Note: Only shortlisted candidates will be invited to written test / interview and subsequent process. Please contact the person in charge (recruitment@acdeo.org  ) for confirmation.

1.     No CVs will be accepted after the closing date

2.     Fraudulent documents and or fraudulent claims in CVs and or documents will result in disqualification at any stage of the recruitment process.

Functional Area

Health/Medical

Countries

Submission Email

recruitment@acdeo.org

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