Quality and Accountability Manager

Bachelor's Degree   Afghanistan, Kabul Full Time 1818
Date Posted:Oct 5, 2021
Closing Date:Oct 15, 2021
Work Type:Full Time
Number of Vacancies:1
Functional Area:Quality Management ,Report writing,Management,Monitoring & Reporting
Salary Range:As per company salary scale
Years of Experience:5 - 9 Years
Contract Duration:14 month(s)
Possibility of Contract Extension:Yes
Contract Type:Fixed-term
Probation Period:3 months
Required Languages:Dari,Pashto,English

About IFRC:

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest volunteer-based humanitarian network established by and comprised of member National Red Cross and Red Crescent Societies in 192 countries. Along with National Societies and the International Committee of the Red Cross (ICRC), IFRC is part of the International Red Cross and Red Crescent Movement. The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” It works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises. The IFRC is served by a Secretariat based in Geneva, with regional, country cluster teams and country offices throughout the world. The Secretariat is led by the IFRC Secretary General and provides the central capacity to serve, connect, and represent National Societies. The Secretariat’s focus includes providing support to the IFRC governance mechanisms; setting norms and standards; providing guidance; ensuring consistency, coordination, and accountability for performance; knowledge sharing; promoting collaboration within and respect for the Movement; and expanding engagement with partners.


Established in 1990, the IFRC Country Office in Afghanistan operates as a platform It works to enhance the capacity, organizational development, auxiliary role to public authorities and outreach activities of the Afghan Red Crescent Society (ARCS). IFRC also facilitates collaboration with the International Red Cross Red Crescent Movement as well as with non-Movement actors with a view to expand resilience outcomes across Afghanistan.


In line with IFRC strategic priorities derived from its Strategy 2030, the IFRC technical support ranges from climate action to disaster and crisis management, to health and WASH, to migration and displacement as well as empowerment and inclusion activities, with a particular focus on readiness to emergency response, livelihoods and cash, immunization and community health. In the context of COVID-19, the IFRC country office has also expanded its support to ARCS in addressing the health and socio-economic impact of the pandemic by supporting immediate and longer-term needs of the most affected communities. In addition, IFRC is also supporting ARCS in providing support through the Humanitarian Crises Emergency Appeal.


The Quality and Accountability Manager is the lead role on quality assurance and accountability. While improving and building capacities on technical requirements ensuring quality programming, the position holder will also take a direct technical; lead role mainstreaming of community engagement and accountability, and protection, gender and inclusion approaches (IFRC priority strategic 5).


S/he will also take a coordination role in the design, monitoring and reporting for IFRC strategic and operational plan in articulation with the technical leads and close liaison with Red Cross Red Crescent partners and IFRC regional PMER and technical leads. This coordination role will include greater focus on risk management, community engagement and accountability and protection, gender and inclusion as well as ARCS capacity enhancement in this field.

Job Summary:

The position holder is chiefly involved in enhancing quality programming and accountability while taking a driving role in further integrating community engagement and accountability as well as protection/gender and inclusion approach. S/he will also enhance the capacity of quality and accountability team on PMER and PGI and other relevant topics. The manager will also responsible on ensuring modification and adjustment of the current Management Information System (MIS) of ARCS to the donors requirements and ensure that the database is capturing and reporting data considering the quality and accountability in all projects.

Duties & Responsibilities:

Quality assurance


In collaboration with ARCS senior management and IFRC technical leads and Quality and Accountability team

  • Ensure compliance with IFRC standards as well as donors and other stakeholders standards, policies and procedures for in assuring quality and accountability.
  • Assess, analyse and monitor trends, risks and conditions for programme management in regard to the humanitarian and development contexts.
  • Advise on and enable solid needs and data analysis underpinning IFRC operational planning and any programme development.
  • Ensure high quality services provided reflecting solid analysis on the context, challenges, results vs targets.
  • Lead on performing evaluations or lessons learnt processes on IFRC-supported programmes or operations, including COVID 19.
  • Ensure the mainstreaming of community engagement and accountability via the establishment of feedback mechanisms to inform programme design and development.
  • Lead on the mainstreaming of protection, gender and inclusion; and community engagement and accountability in the design, monitoring and reporting of programmes.


Accountability assurance


  • Ensure coordination of overall planning, monitoring, evaluation and reporting (PMER) between IFRC, ARCS and Red Cross Partner National Societies (PNS) to demonstrate compliance with our promises, efficiency in the use of resources, collective impact, effective monitoring and evaluation and timely reporting.
  • Accountable for the development of the process for Federation-wide reporting system and ensure the best possible engagement with the Federation-wide partners to guarantee the most accurate narrative and financial information.
  • Lead on risk analysis and advise on any proactive measures to be taken with regards to partners, especially with regards to Prevention and response to Sexual Exploitation and Abuse (PSEA) as well as fraud and corruption prevention.
  • Developing a roadmap in collaboration with the quality and accountability team to ensure strategy and guide the team and its development.
  • Provide guidance and inputs on data needs linked with quality and accountability indicators to ARCS and IFRC technical teams.


Matrix management

  • As cross-cutting management function on quality programming, provide expert advice and coordination to IFRC technical leads across the programme cycle and in support to ARCS senior management.
  • Coordinate with regional or global technical leads, PMER, PGI, CEA and PSEA.

Duties applicable to all staff

  1. Actively work towards the achievement of the Federation Secretariat’s goals
  2. Abide by and work in accordance with the Red Cross and Red Crescent principles
  3. Perform any other work related duties and responsibilities that may be assigned by the line manager.

Job Requirement:


  • University graduate degree in management or relevant field
  • University post-graduate in relevant field (Preferred)
  • Certificate in project management or programme management from Project Management Institute (PMI) or similar (Preferred)


  • Established professional mastery in a similar role - PMER, programme or project management and coordination (7-year experience at least)
  • 7 years of experience within the Red Cross Red Crescent Movement or similar international organisation(s)
  • Advanced experience in organizational development and capacity building
  • Experience in high-risk contexts and fragile states (Preferred)
  • Advanced experience in coaching, skill transfer and applying collaborative working models
  • Advanced experience in integrated programming
  • Advanced experience as practitioner in community engagement and accountability, mainstreaming of protection, gender and inclusion approaches.

Knowledge, Skills and Language

  • Expertise in quality programming, PMER, CEA and PGI
  • Advanced analytical skills and analytical methodologies
  • Established knowledge/expertise in risk management
  • Excellent command in written English
  • Advanced capacity to work in multi-cultural environment and to overcome language barriers
  • Proficient in computer literacy (Microsoft Office suite)
  • Fluent in spoken and written English
  • Fluent in Pashto and Dari


  1. Core Competencies: Communications, Collaboration & Teamwork, Judgement & Decision, National Society & Customer Relations, Creativity & Innovation, Building Trust.
  2. Managerial Competencies: Managing Performance, Managing Staff Development.
  3. Functional Competencies: Strategic Orientation, Building Alliances, Leadership, Empowering Others.
  4. Values: Respect for Diversity, Integrity, Professionalism, Accountability.

Job Location:

Afghanistan, Kabul
This job is expired