Re-announced Mobile Device Technician (Herat)

Bachelor's Degree   Herat, Afghanistan Full Time 649
Date Posted:Jun 19, 2019
Reference:AWCC/HR/19/VA/003
Closing Date:Jul 19, 2019
Work Type:Full Time
Number of Vacancies:1
Gender:Any
Functional Area:Telecome Engineering
Nationality:Afghan
Salary Range:As per company salary scale
Years of Experience:1 - 2 Years
Contract Duration:Open Ended
Extension Possibility:Yes
Contract Type:Permanent
Probation Period:3 months
Required Languages:Dari,Pashto,English

About Afghan Wireless Communication Company:

The Afghan Wireless Company is the first and the biggest GSM provider in Afghanistan.

Job Summary:

Applicant must have working knowledge of all the major brands of mobile phone such as Blackberry, Nokia, Sony Ericsson, Samsung, Apple, HTC or LG so he /she could support AWCC 3G customers and coordinate with AW VAS Department form Customer Service office .

Skills Required:

Telecommunication

Provinces to travel:

Skills Description:

* Mobile device management.

* Good knowledge of mobile communications products and services.

* Good knowledge of wireless technologies

* Ability to propose, discuss and evaluate potential solutions, workarounds and resolutions with customers

* High level of discipline concerning security of data and network access

* Ability to demonstrate an understanding for the equality agenda within the business area

* Ability to proactively identify service improvements

* Ability to apply logical thinking to resolving complex support requests and system faults

* Ability to priorities activities in line with SLAs and work to agreed deadlines

* Ability to provide advice and guidance and implement working solutions

* Ability to document standards and procedures, paying attention to detail.

* Ability to adapt to any change in the technical/development environment

* Ability to build customer confidence of systems through simple explanation and demonstration resolution of incident using remote support

* High level technical skills to work with the wide-ranging technical infrastructures that support the customer base

* Good knowledge of network shares and access control permissions

*Ability to supervise/support staff on day-to-day issues, as required

* Awareness of the ISO/IEC 20000 standard/ITIL Service Management framework and related processes

* Excellent Interpersonal Skills

* Good verbal and written communication

* Articulate IT issues to clients in a diplomatic, concise and constructive manner

* Good customer service skills

Duties & Responsibilities:

  • Experience of managing Mobile Devices including Blackberry's, iPad's, iPhone, device connectivity, Windows and Android devices as well as good understanding ITIL / ISO20000 standards
  • Experience in supporting Mobile Platform iOS (iPhone/iPad), Android, Windows Phone 7
  • Experience of using mobile device management tools - Active Sync, Mobile Iron Exchange and Notes support experience
  • Knowledge of; Blackberry devices , Blackberry Administration and Blackberry Processes
  • Have a full understanding of set up, configuration, use of and fault diagnostics for all mobile data handsets, PDA's and Smart-phones. Combining this with troubleshooting data and wireless connectivity faults.
  •  Knowledge and understanding of remote technologies
  • Knowledge of Computer Networks and connectivity (LAN/WAN/TCP).
  • A general understanding of the IT architectures (including Web, Databases and Active Directory)
  • Knowledge and experience of installing and troubleshooting a broad range of applications on desktop including peripherals on Windows 2000/XP/Win7 workstations
  •  Experience of using Call Management software such as Assist
  •  Knowledge of Outlook clients

Job Location:

Afghanistan, Herat

Qualifications:

Diploma in Telecommunication/Electrical/Electronic/Computer Engineering or Computer Science related Certificate. At least one to two years’ experience



Job Keywords:

Mobile Device Technician
This job is expired