Recovery Officer

High School   Multi City Full Time 1080
Date Posted:Jul 7, 2019
Closing Date:Jul 22, 2019
Work Type:Full Time
Number of Vacancies:8
Functional Area:Business Administration
Salary Range:As per company salary scale
Years of Experience:3 - 4 Years
Contract Duration: Unspecified
Extension Possibility:No
Contract Type:Permanent
Probation Period:Unspecified
Required Languages:Dari,Pashto,English

About FMFB:

Founded: 2004

The First Microfinance Bank - Afghanistan.

Founded in 2004, The First Microfinance Bank - Afghanistan (FMFB-A) is part of the Aga Khan Agency for Microfinance (AKAM), which has programmes in over 10 countries throughout the developing world. FMFB-A's vision is to be recognized as the leading microfinance services provider contributing to poverty alleviation and economic development through the provision of sustainable financial services primarily targeting micro/small businesses and households. The bank provides credit and deposit products to a wide range of clients including micro, small and medium enterprises along with commercial banking and international remittance services.

The bank is also a member of the Global Alliance for Banking on Values (GABV) - an independent network of banks using finance to deliver sustainable economic, social and environmental development. Our values-based banking agenda focuses on providing affordable financial services that promote entrepreneurship, agriculture, incremental housing and clean energy in Afghanistan.

With over 1,100 employees (20% women), FMFB-A operates in 14 provinces of Afghanistan through 39 branches (including one women only branch). The number of FMFB-A clients across 14 provinces reaches about 180,000 (23% women) both in rural and urban areas. The FMFB-A loan outstanding and savings values reach to over AFN 6.2 billion and AFN 2.5 billion, respectively.

Job Summary:

The Recovery and Special Assets Management function is critical to prudently managing the bank’s non-performing loan (NPL) accounts; the incumbent of the position is responsible for the recovery of NPL accounts in the branches.

Skills Required:

Knowledge of Financial Systems and Management Accounts

Requires travel to provinces:


Skills Description:

  • Knowledge and understanding of financial statements.
  • Knowledge of (or willingness to learn) Secured Transaction Law on Movable property in banking transaction.
  • Good knowledge of (or willingness to learn) Law on Mortgage of Immovable Property in banking transaction.
  • Good knowledge (or willingness to learn) of the DAB and Basle Committee rules and regulations pertaining to prudential risk


  • Understanding of legal remedies available in loan default scenarios.
  • Prior experience working effectively with customers.
  • Knowledge of banking principles, policies and procedures
  • Ability to work on multiple tasks simultaneously, managing time and resources.
  • Proven ability to build strong relationships both internally and externally
  • Good skill in Microsoft Office programs specially in Excel.
  • Good command of English communication.
  • Good analytical thinking and attention to details and strong written communication skills.
  • Can-do attitude, good organizer with self-planning skills with strong problem-solving and decision-making abilities.
  • Independent mindset, able to draw conclusions and communicate his/her concerns in a clear and concise manner to the management.
  • Good communication and reporting / presentation skills

Duties & Responsibilities:

Pre-recovery handling:

  • Review client’s file and ensure that the loan process and delinquency management conducted in compliant with the policy and procedures and that the follow-up actions are documented properly.
  • Visit client, guarantor, their businesses and collateral along with Sales Manager to ensure of their existence and the conditions.
  • Find out the reason/s why the loan was not repaid on time and report it to the recovery unit.

Recovery handling:

  • Visit client, guarantor and collateral owner for recovery process and agree with parties for repayment of the loan as per the recovery guideline.
  • Prepare weekly recovery plan, share it with the Recovery unit and implement it.
  • Follow up with parities on agreed repayment through mobile call or personal visits.
  • Examine the operational related issues of NPL account and assess if it needs to be escalated to next step recovery process and co-ordinate the recovery of overdue amounts.
  • Review branch’s NPL accounts status on daily bases and prioritize follow-up actions accordingly.
  • Follow up on NPL accounts to bring down the percentage of NPL by organizing personal / joint visits for recovery of overdue amounts.
  • In Chronic (where no amount is received in 3 months) organize group visits, recommend for appropriate action by the Recovery or SAM unit.
  • Obtain approval for filing cases with the authorities from SAM unit on case to case basis, register the case and monitor its progress for recovery of overdue amount.

Reporting Requirements:

  • Weekly progress report on activities planned, action taken and the outcome.
  • Monthly report to the Recovery & SAM unit on recovery process and deficiencies.
  • Quarterly report to the Recovery & SAM unit on collection and losses.
  • Ad hoc report on financial losses to Recovery & SAM and operation risk unit on cases related to fraud or embezzlement.

Job Location:

Afghanistan, Kabul, Baghlan, Balkh, Sar-e-Pul, Badakhshan, Herat


The position requires High-school graduate certificate (bachelor degree in Business Administration or business related field is preferred) with over 3 years of work experience in credit process and lending. Preference will be given to candidates with experience SME lending and recoveries.

  • Minimum 3 years of lending and recoveries with the bank/MFI

Job Keywords:

Banking Experience
This job is expired


Job Advertisement - Recovery Officer.pdf