|Date Posted:||May 24, 2010|
|Closing Date:||May 30, 2010|
|Number of Vacancies:||1|
|Salary Range:||As per NTA salary scale policyUSD|
|Years of Experience:||2 Years|
|Contract Duration:||Not specified|
|Probation Period:||1 month|
About Etisalat Afghanistan:
To boost the expansion plan, increase the coverage in remote areas, decentralize the workload from central office to the regions, ease program communication b/w provincial and central offices, well re-present etisalat in each region and the provinces and easily compete with other competitors all over the country.
Duties & Responsibilities:
â€¢ Daily, weekly and monthly reports of regional activities to line managers in main office.
â€¢ Monitoring of sales activities: (direct, indirect, corporate, S. support, customer care).
â€¢ Monitoring of in- and outdoor marketing activities (signboards and billboards/flagships and franchises branding)
â€¢ Network survey (MSC site, BTS sites, network quality control).
â€¢ Monitoring of other operatorsâ€™ activities in term of sales and network quality
â€¢ Monitoring the merchandising activities all over the region.
â€¢ Representing etisalat at the regional level, and communicating program implementation rate with line departments in main office, Kabul.
â€¢ Managing regional office.
â€¢ Supervise regional staff.
â€¢ Franchise activities, maintenance and stock control.
â€¢ Flagship activities, maintenance and staff monitoring.
â€¢ Necessary trainings to Flagship and Franchise staff.
â€¢ Market survey for EA SIM and scratch.
â€¢ Ensure legal selling of EA products (Tazkira/national ID or passport attachment).
â€¢ Match the Call Center Report received from customers with rgs to network e.g. call drops, silent calls, network busy, low signal, etc...
â€¢ Etisalat Flagship and Franchise for EA brand (inside branding and Signboards).
â€¢ Billboard monitoring in the cities.
â€¢ Opportunities for new locations for EA ads.
â€¢ Local TV, Radio and newspaper monitoring for EA advertisements.
â€¢ Retailersâ€™ signboard monitoring and looking for new locations for signboards.
â€¢ Participating in events and receiving the proposals for events and festivals.
â€¢ MSC monitoring for maintenance, the Technical room and signal System.
â€¢ EA sites monitoring for cleanliness, security and ensure it is functional.
â€¢ Conducting network check in- and outside the city including the highways.
â€¢ Physical survey to check the areas/sites which have problems such as call drops, silent call, network busy, low signal, etcâ€¦
â€¢ Other operatorsâ€™ operations: such as visibility, coverage, promotions, retailers and outlet surveys, SIM and scratch cardsâ€™ availability.
1. Required Technical and Professional Competencies
â€¢ Organisational awareness: understands the formal structure, processes, procedures and practices of Sales activities and those of interdependent departments, products, services, brand, people values and putting these across to the sales team.
â€¢ Technical and Professional Expertise: understands concept, process, systems and procedures related to sales; has technical back ground in Sales, product and services; works with Sales supporting tools/systems.
â€¢ Managerial and Organisational Skills: manages processes and resources, action plans, and empowers others to fulfil their responsibilities.
â€¢ Leadership: takes full responsibility for the performance of Sales activities in the region; leads, guides and motivates team towards a common goal; communicates a compelling vision that creates commitment, enthusiasm and a high-performance climate and culture in the team.
â€¢ Analytical thinking and problem solving: identifies problems and tackles them in a logical, step-by-step way; appeals to reason, logic and pragmatism; takes sound decisions.
â€¢ Visionary insight: thinks and looks ahead, beyond the constraints of the current situation, contributes ideas; has a global, long-term vision.
â€¢ Creativity and innovation: questions habits and current methods and adapts them or generates imaginative, innovative and new ideas; supports and leads implementation of change
â€¢ Conceptual thinking: identifies patterns or connections between situations and key or underlying issues in complex situations.
â€¢ Information seeking: obtains and uses all relevant information from a variety of sources.
Commercial acumen: understands the impact of customer operations on ETISALAT business and commercial success; understands the meaning and implications of key or other business performance indicators
2. Required Interpersonal and Communication Skills
â€¢ Anticipates customer needs and understands how to create added value.
â€¢ Relationship building: builds and maintains networks of business contacts in and beyond the company who will contribute to success
â€¢ Interpersonal skills: understands attitudes, interests, prospects, needs of others; understands non verbal behaviour, moods and feelings of others; is persuasive, guiding and assertive to others; brings others round to own point of view, gains acceptance; advises and challenges managers.
â€¢ Developing and coaching others: gives praise and recognition; assists team members in reaching full potential through feedback, coaching, development and training; assesses strengths and weaknesses and gives constructive, motivating, corrective feed-back; encourages others to take responsibility for their development.
â€¢ Team work and co-operation: builds co-operative relationships; builds effective teams committed to organisational goals; encourages team members to coach each other, enhances interaction within the team; solicits input from everybody, invests time in others to build bridges and understanding; builds team spirit and a friendly working environment; deals with diversity.
â€¢ Communication skills: communicates in appropriate, clear and concise terms, checks the understanding while communicating; is structured and gives accurate and logical information in written reports, languages English and Dari.
Education: University Degree.
3. Required Personal Competencies
â€¢ Results orientation: focuses on the delivery of targets, quality and deadlines.
â€¢ Initiative and pro-activity: acts quickly and decisively to seize the moment, prepares for the predictable, thinking through all possible scenarios.
â€¢ Achievement and perseverance motivation: shows confidence and believes in his/her own capacity to achieve results and tackle problems.
â€¢ Organisational alignment: identifies with the ETISALAT values, aligns actions and behaviours with sales needs and priorities; works within adherence to procedures, planning, monitoring.
â€¢ Flexibility and adaptability: has the willingness to accept changes and the ability to maintain effectiveness in a changing environment and within a variety of dynamic work situations.
â€¢ Resilience: maintains control and performance in stressful situations.
â€¢ Integrity: â€œwalks the talkâ€; acts as a role model, abides by business conduct guidelines and ethics; deals appropriately with confidential data.
Self-development: appraises own strengths and weaknesses; has the willingness to develop his/her own skills, knowledge and behaviour through on-the-job experiences and feedback from others.
â€¢ University degree in economics, business or telecommunications with a profound practical background in Business. A further education in Sales/Marketing would be advantageous.
â€¢ Consumer sales
â€¢ Developing and managing a sales team
â€¢ Well experienced in project management
â€¢ Well experienced in consumer treatment
â€¢ In-depth knowledge in Telecommunication.
â€¢ Ability to deal at a high level with customers, retailers, dealers, distributors and governmental authorities in a multicultural environment.
â€¢ Excellent communication and organizational skills
â€¢ Perfect Dari/Pashto and excellent English required.
â€¢ PC Skills. Microsoft Excel, Word, PowerPoint.
â€¢ Clean Driving License.