About MTN Afghanistan

Job Summary

 Provide quality customer service and support to walk-in subscribers and prospective clients
 Undertake Customer Relations Service for clients

Duties & Responsibilities

 Welcome the subscriber or prospective client and inquire about purpose of visit.
 Provide the subscriber or prospective client with requested and necessary information according to company policies and procedures.
 Undertakes services such as change of SIM cards, registration of prepaid lines etc for customers
 Execute subscriber’s request according to company policies and procedures.
 Receive, filter and transfer subscriber’s complaints to the concerned person(s).
 Educate subscribers and prospective clients with regards to the products and services offered by MTNA.
 Report any alarming complaint to the direct supervisor.
 Achieving of all agreed targets (sales & customer satisfaction)
 Ensure appropriate preventive and corrective action to maintain standards of quality and subscriber or prospective client satisfaction
 Facilitates activation of international roaming and activation of GPRS and Wireless Office
 Perform any other task(s) assigned by the direct supervisor

Job Requirements

Education:
 Diploma/or equivalent in Business
 Bachelor in business administration to be preferred
Experience:
 1 – 2 year experience in customer care
Knowledge:
 Computer literate. Basic proficiency in word processing and spreadsheets
 Fluent in both local languages Pashto and Dari; and a good command of English.
 Able to deal effectively with a variety of personalities and situations requiring tact, judgment, and poise
 Able to maintain confidentiality as related to subscribers data
 Able to take initiatives
 Good communication skills
 Analytical skills
 Knowledge of GSM technology and services
 Understanding of the Afghan customer
Skills / physical competencies:
 Teamwork and cooperation,
 Customer focus
 Negotiating
 Microsoft word and Excel

Submission Guideline

Interested Afghan Nationals can send their applications and resumes (with three valid references) by July 18, 2017.

Please mention the name of the position you are applying in your email subject line.
Applications received after the deadline and those, which do not meet the requirements mentioned above, will not be considered.
Only shortlisted candidates will be contacted for the interview (s).

Functional Area

Services

Countries

Submission Email

careers.af@mtn.com

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