|Date Posted:||Jul 11, 2017|
|Reference:||MTNA - HR 2017 - 04|
|Closing Date:||Jul 17, 2017|
|Work Type:||Full Time|
|Number of Vacancies:||3|
|Salary Range:||Salary is negotiableNone|
|Years of Experience:||2 Years|
|Contract Duration:||Not specified|
Provide quality customer service and support to walk-in subscribers and prospective clients
Undertake Customer Relations Service for clients
Duties & Responsibilities:
Welcome the subscriber or prospective client and inquire about purpose of visit.
Provide the subscriber or prospective client with requested and necessary information according to company policies and procedures.
Undertakes services such as change of SIM cards, registration of prepaid lines etc for customers
Execute subscriber’s request according to company policies and procedures.
Receive, filter and transfer subscriber’s complaints to the concerned person(s).
Educate subscribers and prospective clients with regards to the products and services offered by MTNA.
Report any alarming complaint to the direct supervisor.
Achieving of all agreed targets (sales & customer satisfaction)
Ensure appropriate preventive and corrective action to maintain standards of quality and subscriber or prospective client satisfaction
Facilitates activation of international roaming and activation of GPRS and Wireless Office
Perform any other task(s) assigned by the direct supervisor
Diploma/or equivalent in Business
Bachelor in business administration to be preferred
1 – 2 year experience in customer care
Computer literate. Basic proficiency in word processing and spreadsheets
Fluent in both local languages Pashto and Dari; and a good command of English.
Able to deal effectively with a variety of personalities and situations requiring tact, judgment, and poise
Able to maintain confidentiality as related to subscribers data
Able to take initiatives
Good communication skills
Knowledge of GSM technology and services
Understanding of the Afghan customer
Skills / physical competencies:
Teamwork and cooperation,
Microsoft word and Excel