|Date Posted:||Feb 3, 2011|
|Closing Date:||Feb 27, 2011|
|Number of Vacancies:||1|
|Salary Range:||As per NTA salary scale policyUSD|
|Years of Experience:||5 Years|
|Contract Duration:||Open Ended|
|Probation Period:||1 month|
About Roshan (TDCA):
Roshan (Telecom Development Company Afghanistan Ltd) is Afghanistanâ€™s leading telecommunications provider, with coverage in over 230 cities and towns and approximately 3.5 million active subscribers. Roshan directly employs more than 1,100 people and provides indirect employment to more than 25,000 people. Since its inception six years ago, Roshan has invested approximately $430 million in Afghanistan and is the countryâ€™s single largest investor and tax payer. Roshan is deeply committed to Afghanistanâ€™s reconstruction and socio-economic development. The Aga Khan Fund for Economic Development (AKFED), part of the Aga Khan Development Network (AKDN), is a major shareholder of Roshan and promotes private initiatives and building economically sound enterprises in the developing world. Also owned in part by Monaco Telecom International (MTI) and TeliaSonera, Roshan brings international expertise to Afghanistan and is committed to the highest standards of network quality and coverage for the people of Afghanistan.
Provinces to travel:
Duties & Responsibilities:
Responsible for all Roshan Flagship stores,.
Achievement of monthly and annual sales budgets as per Business plan.
Maintain and develop existing customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer and satisfaction
Use customer and prospect contact activities tools and systems, and update relevant information held in these systems
Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, e.g. product launches, promotions, advertising, exhibitions and telemarketing
Monitor and report on market and competitor activities and provide relevant reports and information
Record, analyse, report and administer according to systems and requirements
Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships
Maintaining a high level of customer service standards including complaint resolution.
Ensuring all Team Members are coached to exceed sales and KPI targets.
10 Ensuring the stores are maintained in line with marketing guidelines
11 Controlling stock by monitoring stock levels and placing orders to avoid stock shortages.
12 Recruit, develop and retain new team members as required
13 Ensuring all Team Members undertake all training and development within program timelines.
Held a retail/customer service management position for 5 years with proven business and team leadership experience.
2 Excellent consultative selling skills with the ability to cross sell and value add.
3 Demonstrated ability to problem solve quickly and effectively.
4 Demonstrated capacity to consistently deliver a high level of customer service and develop and maintain ongoing customer relationships.
5 High levels of competency in the management of KPIâ€™s, Profit and Loss and sales figures.
6 Full understanding of customer service philosophy and procedures.