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Retention Customer Lifetime Value Specialist

Sarey, Multi Location

This job is expired
Multi Location ()
Full Time
336

About Sarey

Job Summary



SUMMARY OF JOB
We are searching for someone experienced in telecom to be responsible for coordination of retention activities in terms of proactive approach towards understanding the customer needs and maintain customer life cycle with a motive to enhance customer ARPU and customer satisfaction, providing analysis and reporting the retention aspects of the marketing team. The best candidate will be someone who has strong analytical skills and has experience in writing formal reports. The candidate must also be proficient with MS Office applications and SQL in order to quickly manipulate data and present that data in an understandable and meaningful way.

Duties & Responsibilities



ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Manage the different arpu level customer base and coordinate with other departments as a part of retention activities.
• Maintain entire life cycle of the customer through proactive approach in analysing the needs of the customers and designing suitable campaigns.
• ARPU enhancement through CLV Campaigns with timely changes when ever required.
• Coordination, data gathering and analysis
• Monitoring/developing high quality reports in a timely manner
• Responsible for ensuring availability and accuracy of reports.
• Responsible for the proper development of reports required by the team.
• Should also have desire in reduction in churn rather than just in generating reports.

Job Requirements


EDUCATION AND WORK EXPERIENCE:
• Minimum Bachelors degree (preferably computer science or mathematics)
• Minimum 2 years experience.
• Practical experience in MS Excel, MS project and SQL
• Fluency in English (spoken and written)
• Good presentation skills
• Good communication skills

Submission Guideline


Please email your completed CV to hr@roshan.af . The CV should contain your academic qualifications, work experience (company, job title, period of assignment, country), contact details of three professional references (Full name. current company/job title, type of relationship, period of relationship, email address and phone number).

Functional Area

Sales/Marketing

Countries

Post Date

Jan 11, 2010

Closing Date

Jan 27, 2010

Reference

05

Number of Vacancies

1

Salary Range

$10000 - $20000 undefined

Years of Experience

2 years

Probation Period

1 month

Contract Type

Permanent

Contract Duration

Not Specified

Contract Extensible

true

Gender

Male