Sales & Customer Service Officer

About Soholat.com

Soholat is one of the leading clothing brand in Afghanistan offering variety of the latest clothing products through its retail networks and online store.

Job Summary

We are looking for a qualified Sales & Customer Services Officer to join our team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries.

Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you.

Ultimately, you should be able to contribute to high quality customer service and achieve sales targets.

Duties & Responsibilities

• Determine customers’ style by observing what they are wearing and provide style-conscious consultation.

• Guide customers about different available styles and clothes.

• Suggest possible accessories that may complement clothes that the customer is interested in.

• Make style suggestions to meet the customers’ budget and dress expectations.

• Provide suggestions regarding styles, colors, and sizes.

• Assist customers in carrying chosen clothes to try rooms.

• Provide honest feedback (if explicitly asked) on clothes that customers have tried on.

• Provide customers with product price information and availability.

• Coordinate with storage areas to ensure that all available sizes and colors are appropriately displayed.

• Maintain a “white glove” environment by continually ensuring that the clothing store is clean.

• Manage an easy to shop environment for customers by displaying clothes and accessories in an accessible manner.

• Actively maintain floor awareness while serving customers to minimize loss and theft.

• Lead customers throughout the entire purchasing procedure and answer questions to all inquiries.

• Provide customers with information on discounts and bundle offers.

• Assist through the payment procedures by processing cash transactions.

Job Requirements

Proven work experience in customer service and sales/marketing

Understanding of sales performance metrics

Excellent organizational and multitasking skills

A team player with high level of dedication

Certification in Marketing, Sales, Customer Service or relevant field is a plus

Submission Guideline

interested candidates can submit their CVs along with their updated picture to the following email address with subject line: S004

Functional Area

Customer Service

Sales/Marketing

Countries

Submission Email

soholat.com@gmail.com

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