Sales & Customer Service Officer

Diploma   Kabul, Afghanistan Full Time 1692
Date Posted:Oct 20, 2019
Closing Date:Dec 21, 2019
Work Type:Full Time
Number of Vacancies:2
Functional Area:Customer Service,Sales/Marketing
Salary Range:7000 - 10000 AFN monthly
Years of Experience:1 Year
Contract Duration:Not specified
Extension Possibility:Yes
Contract Type:Permanent
Probation Period:3 months
Required Languages:Dari,Pashto


Founded: 2018

Soholat is one of the leading clothing brand in Afghanistan offering variety of the latest clothing products through its retail networks and online store.

Job Summary:

We are looking for a qualified Sales & Customer Services Officer to join our team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries.

Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you.

Ultimately, you should be able to contribute to high quality customer service and achieve sales targets.

Duties & Responsibilities:

• Determine customers’ style by observing what they are wearing and provide style-conscious consultation.

• Guide customers about different available styles and clothes.

• Suggest possible accessories that may complement clothes that the customer is interested in.

• Make style suggestions to meet the customers’ budget and dress expectations.

• Provide suggestions regarding styles, colors, and sizes.

• Assist customers in carrying chosen clothes to try rooms.

• Provide honest feedback (if explicitly asked) on clothes that customers have tried on.

• Provide customers with product price information and availability.

• Coordinate with storage areas to ensure that all available sizes and colors are appropriately displayed.

• Maintain a “white glove” environment by continually ensuring that the clothing store is clean.

• Manage an easy to shop environment for customers by displaying clothes and accessories in an accessible manner.

• Actively maintain floor awareness while serving customers to minimize loss and theft.

• Lead customers throughout the entire purchasing procedure and answer questions to all inquiries.

• Provide customers with information on discounts and bundle offers.

• Assist through the payment procedures by processing cash transactions.

Job Requirement:

Proven work experience in customer service and sales/marketing

Understanding of sales performance metrics

Excellent organizational and multitasking skills

A team player with high level of dedication

Certification in Marketing, Sales, Customer Service or relevant field is a plus

Job Location:

Afghanistan, Kabul
This job is expired