|Date Posted:||Dec 20, 2010|
|Closing Date:||Dec 29, 2010|
|Number of Vacancies:||1|
|Salary Range:||Salary is negotiableUSD|
|Years of Experience:||Fresh|
|Contract Duration:||Not specified|
|Possibility of Contract Extension:||Yes|
About Etisalat Afghanistan:
Etisalat Afghanistan is a GSM operator established in Afghanistan in 2006 to operate a GSM network across Afghanistan and become the fourth GSM operator in the country. Etisalat Afghanistan is 100% owned by Etisalat U.A.E. Etisalat UAE (the parent company) is the sixth largest company in the Middle East and has subsidiaries in Benin, Burkina Faso, Central African Republic, Egypt, Gabon, Ivory Coast, Niger Saudi Arabia, Sudan, Togo, Tanzania, and Pakistan. We are an equal employment opportunities employer and will ensure development of Afghan nationals by capacity building, using training facilities.
To establish and manage a consumer sales Flagship according to the company sales targets.
â€¢ Assertive personality
â€¢ Strong, self motivated personality which is able to motivate a team
â€¢ Distinctive customer oriented
â€¢ Good communication skills
â€¢ Languages: Fluent Arabic (oral/written); good English would be advantageous
â€¢ Customer focus: understands the needs, requests, problems and priorities of customers, addresses customer concerns, follows through their enquiries, requests and problems; responds immediately to their needs, seeks their feed-back to ensure their needs are met.
â€¢ Interpersonal skills: Understands respects and responds appropriately to other peopleâ€™s behavior, concerns, and motives; brings others round to own point of view, gains acceptance; deals with complaints; is direct and assertive.
â€¢ Developing and coaching others: gives praise and recognition to Team Members; assists team members in reaching full potential through feedback, coaching, development and training; assesses strengths and weaknesses and gives constructive, motivating, corrective feed-back; encourages others to take responsibility for their development.
â€¢ Team work and co-operation: encourages team members to coach each other, enhances interaction within the team, solicits input from everybody; values input and expertise from others, encourages others to express their views and ideas, invests time in others to build bridges and understanding; builds team spirit and a friendly working environment; puts team goals before personal goals; deals with diversity.
â€¢ Communication skills: communicates in appropriate, clear and concise terms, checks for understanding while communicating; is structured and gives accurate and logical information in written reports, languages English and Arabic
â€¢ Initiative and pro-activity: acts quickly and decisively to seize the moment, prepares for the predictable, thinking through all possible scenarios.
â€¢ Achievement and perseverance motivation: shows confidence and believes in his own capacity to achieve results and tackle problems.
â€¢ Organizational alignment: identifies with the Sales values, aligns actions and behavior with the needs and priorities of the Sales; works within framework of procedures, planning, monitoring.
â€¢ Flexibility and adaptability: has the willingness to accept changes and the ability to maintain effectiveness in a changing environment and within a variety of dynamic work situations; accepts changes to own job and responsibilities, to procedures, rules and shifting priorities; works with different colleagues, customers and contacts.
â€¢ Resilience: maintains control and performance in stressful situations; stays calm when problems arise, avoids letting day-to-day pressure get him/her down, does not take rejection personally, stays positive, puts problems behind once solved.
â€¢ Integrity: â€œwalks the talkâ€; acts as a role model, abides by business conduct guidelines and ethics; deals appropriately with confidential data.
â€¢ appraises own strengths and weaknesses; has the willingness to develop his/her own skills, knowledge and behavior through on-the-job experiences and feedback from others.
Duties & Responsibilities:
â€¢ Maintain requested number of staff at all locations assigned .
â€¢ Manage booths team leaders to achieve company objectives.
â€¢ Set standards for all outlets within assigned area and ensure implementation and adherence.
â€¢ Monitor outlets performance and quality and take corrective actions when needed.
â€¢ Coach, motivate and evaluate direct reporters for better results and productivity.
â€¢ Perform regular visits to all assigned locations to maintain quality and explore opportunities for improvement.
â€¢ Ensure smooth operations of outlets by interacting with other departments.
â€¢ Manage opening of new locations in terms of staffing, resource allocation and company image
University degree in engineering with a practical background in Business Management.
â€¢ further education in Sales/Marketing would be advantageous
â€¢ Successful track record with reference to
o consumer sales
o developing and managing a sales team
â€¢ Well experienced in consumer treatment
â€¢ Knowledge in Telecommunication and IT products and applications
â€¢ IT-Skills: MS Office
â€¢ Organizational awareness: understands the formal structure, processes and practices within Sales Department and those of interdependent departments, understands products and services and brand and people values and is capable of putting these across to the team.
â€¢ Technical and Professional Expertise: understands process, systems and procedures related to Sales activities (activation, operational services, inquiries and problem solving); understands key performance indicators (KPI), works with IT support, Office software.
â€¢ Managerial and Organizational Skills: monitors processes and resources; clarifies roles and responsibilities, translates targets into clear and specific objectives.
â€¢ Team leadership: takes full responsibility for the performance of Flagship Team; leads, guides and motivates team towards a common goal; communicates a compelling vision that creates commitment, enthusiasm and a high-performance climate and culture in the team.
â€¢ Analytical thinking and problem solving: identifies problems and tackles them in a logical, step-by-step way; recognizes significant information; gathers and co-ordinates relevant data, diagnoses possible causes of problems and resolves these in line with procedures.
Commercial acumen: understands the impact ofcustomer operations on business and commercial success