Senior Help Desk Operators

About NETLINKS/Jobs.af

Job Summary

Technicians in this tiers are responsible for assisting Helpdesk Operators personnel in solving basic technical problems and for investigating elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues. Technicians are experts in their fields and are responsible for not only assisting Helpdesk Support personnel, but with the research and development of solutions to new or unknown issues

Duties & Responsibilities

Able to establishing the needs of users and monitoring user access and security;

monitoring performance and managing parameters to provide fast responses to front-end users;

Quickly respond to problems or interruptions in network access and troubleshoot them accordingly.

provide ongoing support to customer.

Stay on call when out of the office to help staff with problems or questions related to the network or any hardware/software issues.

Able to install and test new versions of the DBMS.

controlling access permissions and privileges on any DBMSs,

communicating regularly with technical, applications and operational staff to ensure database integrity and security.

commissioning and installing new applications and customizing existing applications in order to make them fit for purpose.

Diagnose problems related to network, servers, applications and take corrective measures.

Quickly arrange repair for hardware in occasion of hardware or software failure.

Monitor system performance.

Monitor network communications.

Update system as soon as new version of OS and application software comes out.

Ability to retrieve any types of data by SQL commands from back-end database.

Ability to prepare and extract reports via SQL commands.

Job Requirements

BS degree in Information Technology, Computer Science or equivalent.

Basic knowledge of Linux system including different DBMS are preferable.

Having Mircorsoft or Cisco certificate will be an asset for project and are preferable.

At least three years proven working experience in enterprise technical support and knowledge of IT and database administration area.

The position requires regular travels across Afghanistan, in addition if rquired.

Good analytical and problem solving skills.

Excellent client-facing skills.

Excellent written and verbal communication skills.

Ability to deal with difficult callers.

Report writing skill.

Logical thinker.

Up-to-date technical knowledge.

An in depth understanding of the software and equipment that clients/employees are using.

Good and accurate records keeping.

Submission Guideline

Interested candidates should send their resumes via e-mail to following email clearly indicate in the subject line the title of the position and Vacancy Announcement Number, Applications received after the closing date will not be considered.
Only short-listed candidates will contact for a written test.

Functional Area

IT

Countries

Submission Email

hr@netlinks.af

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