Service Engineer

Bachelor's Degree   Kabul, Afghanistan Full Time 1628
Date Posted:Dec 30, 2019
Reference:191EAB
Closing Date:Jan 15, 2020
Work Type:Full Time
Number of Vacancies:1
Gender:Any
Functional Area:Telecome Engineering
Nationality:Afghan
Salary Range:As per company salary scale
Years of Experience:3 - 5 Years
Contract Duration:Not specified
Extension Possibility:Yes
Contract Type:Long-term
Probation Period:Unspecified
Required Languages:Dari,Pashto,English

About Ericsson Afghanistan Branch:

Founded:  

ERICSSON is a Swedish enterprise with global operations and principle interest in telecommunication infrastructure and mobile Internet.

Ericsson intends to improve the information base and industrial competitiveness of small and medium enterprises (SMEs) in IT sector, while providing mobile internet and information technology business opportunities and added values

Job Summary:

We are looking for a service Engineer to deliver within DevOps model within end to end delivery framework.

Duties & Responsibilities:

  • Daily single Customer Complaints handling and Customer Care escalations·       
  • CAB participation & Change Coordination
  • End to end issue handling and coordination
  • Be the single point of contact for all Operational issues

Job Requirement:

  • Experience in Managed Services in Operational assurance or SME areas. 3+ Years·       
  • Experience in Wallet Solution Integration or equivalent e-wallet product 2+ Years· (Preferred)
  • Proven achievement in BSS.       
  • Understanding Wallet Platform or adjacent BSS domains products as Charging System·       
  • BSS Experience 3+ years·       
  • Result oriented with customer first attitude·      
  • Can handle stressful and ambiguous situations·       
  • Excellent communication skills in written and spoken English·       
  • Self-motivated with strong drive and initiative, collaborative, relating and networking·       
  • Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment·       
  • University degree in Technology, preferably MSC

Job Location:

Afghanistan, Kabul
This job is expired