Service Order Coordinator (Able to work in different shifts)

  Afghanistan Unspecified 310
Date Posted:Jan 8, 2011
Closing Date:Jan 14, 2011
Work Type:Unspecified
Number of Vacancies:1
Functional Area:Telecom/Engineering
Salary Range:Salary is negotiable
Years of Experience:5 Years
Contract Duration:Not specified
Possibility of Contract Extension: Yes
Contract Type:Permanent
Probation Period:1 month
Required Languages:



Afghan Fleet and Group Services (AFGS) is an Afghanistan Investment Support Agency (AISA) and Afghan First registered company that employs a hardworking, talented, multinational team that works diligently to ensure 100% client satisfaction. AFGS offers a wide variety of services under one umbrella, including operations and maintenance, procurement, transportation, logistics, ICT and life support services. AFGS offers modern operations and experience with both local and international customers and prides itself on its transparent business practices that are fully compliant with all local laws and USG contracting and acquisition regulations.

Job Summary:

In conjunction with Call Center Manger the service orders support personnel for O and M for the following but not limited facilities program:
 Electrical repair and maintenance
 HVAC repair and maintenance
 Fire life safety
 General building repair and maintenance
Under minimal supervision, oversees and manages the service order maintenance and repair functions and distribution of service orders. Employees in this job class develop and manage their respective budget, set goals and objectives for facilities support services, staff and performance manage subordinates, and make decisions for building repairs and maintenance.
This job class requires comprehensive knowledge of effective management techniques. Also must poses the ability to organize, budget, and manage multiple projects

Duties & Responsibilities:

Coordinates, directs, and manages the timely and effective delivery of maintenance and repair services orders to the regions for building, structures, electrical systems, utility systems operation, HVAC systems operation, flight line and range.
2. Develops and implements the process flow of service orders from the creation to the completion of work and modifies the flow chart as necessary.
3. Supervises staff; ensures a competent, motivated staff through hiring, training, counseling, supervising and reviewing the performance of employees.
4. Schedules and prioritizes tasks, and ensures adherence to procedures, regulations and guidelines while minimizing errors and safety risks.
5. Manages time cards, sick days and vacations for staff to ensure departmental coverage and customer satisfaction.
Participates in a variety of departmental and other meetings on a regular basis.
7. Frequent travel between facilities is required.
8. Performs other duties and special projects as assigned.
.Application Procedures:
Interested and qualified candidates should submit introduction letter and CV to the AFGS HRM Department in Kabul, Office, Qala-e Fatullah 12th Street House No.52, Behind Salim Karwan Plaza or send via E-mail:
Academic job documents is not needed with application, but will be requested if called for interview.

Job Requirement:

Five or more years of experience in building maintenance and construction, including at
Five or more years of experience in building maintenance and construction, including at least two years in a supervisory position;
• Three years of more of business management experience including profit and loss responsibility and budgeting;
• Management skills to hire qualified employees, provide for their professional development, administer performance management and disciplinary processes effectively, and address employee relations appropriately;
• Knowledge of planning, purchasing, and project management;
• Computer literacy including skill to operate word processing, spreadsheet, Internet, and presentation software applications.
• Staff management skills to hire qualified employees, provide for their professional development, administer performance management and disciplinary processes effectively, and address employee relations appropriately;
• Ability to communicate effectively both orally and in writing; and to present information and respond to questions from vendors, customers, management, and others;
• Ability to build effective working relationships with staff, customers, and others;
• Knowledge of business English including vocabulary, spelling, and correct grammatical usage and punctuation;
• Mathematical skills to include the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations;
• Flexibility to adapt to changing work priorities;
• Demonstrated leadership, organizational, reasoning, and analytical skills;
• Ability to travel to local facilities.
PHYSICAL REQUIREMENTS: Employees may experience the following physical demands for extended periods of time:
• Sitting and/or talking on the phone (45-55%)
• Standing, and/or walking (25-35%)
• Bending and stooping (20-30%)
• May lift of more boxes or equipment (up to 75 pounds) (20-30%)
• Climbing ladders (20-30%)
• Working in confined spaces (5-10%)
• Exposure to toxic substances (20-30%)
• Exposure to risk of electrical shock (25-35%)
• Exposure to wind, rain, cold, and heat (25-35%)
• Noise from equipment in construction environment (20-30%)
• Keyboarding (45-55%)
• Viewing computer monitor requiring close vision (45-55%)
WORK ENVIRONMENT: Work is performed in an office/shop environment all of the time.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

Job Location:

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