Sarey, Multi Location
Essential Duties and Responsibilities:
• Maintains expertise on all Roshan products and services
• Welcomes/greets customers
• Analyses and identifies the customers needs
• Explains specific promotions and/or special offers to customers
• Informs and demonstrates to customers regarding the functionality of different products and services
• Convinces customer to purchase product
• Explains after-sales service (Customer Care) to each and every customer
• Supervises a team of customer care representatives and sales representatives overseeing the day-to-day activities.
• Makes self immediately available to CSRs, Sales and Customers for questions and customer resolution assistance
• Directly monitors the real-time KPI’s to ensure that customer visits are handled effectively and efficiently
• Coaches CSR’s and Sales people on Sales/Customer Care processes, skills and Roshan product knowledge
• Keeps track of attendance and daily statistics according to Sales/Customer Care policies
• Meets at least once each week with team to review the past week‘s events, including statistics, results and industry news; disseminate new product information; answer questions and comments
• Presents a weekly report to Customer Care/Sales Management showing performance to goals
• Assists in recruiting new staff based on job descriptions and skills requirements
• Administers training programs for new hires and existing staff
• Assists Sales/Customer Care management on special projects.
Education and Experience Required:
• Completed 12th grade education
• Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying
• Basic business arithmetic
• Practices and procedures related to the accounting for cash receipts and the maintenance of revenue accounts
• Basic business data processing principles as applied to revenue record keeping.
• High School completed.
• Roshan customer care experience for at least 1 year.
• Must complete Customer Care and Sales Trainings.
• Retail experience required.
Knowledge Skills and Abilities Required:
• Ability to manage and motivate people.
• Excellent Communication Skills
• Comfort in reading, writing and speaking English a must.
• Dari language skills a must.
• Pashto language skills preferred.
• Team skills required.
• Ability to work different shifts as required.
• Must be able to work in a fast paced competitive environment while multi-tasking and interacting with a variety of personalities
• Proficiency in PC skills and using multiple computer-based systems preferred, MS office experience required.
Please email your completed CV to hr@roshan.af . The CV should contain your academic qualifications, work experience (company, job title, period of assignment, country), contact details of three professional references (Full name. current company/job title, type of relationship, period of relationship, email address and phone number).
Post Date
Feb 07, 2010
Closing Date
Mar 30, 2010
Reference
30
Number of Vacancies
2
Salary Range
As per NTA salary scale
Years of Experience
Fresh
Probation Period
Not Specified
Contract Type
Short Term
Contract Duration
Not Specified
Contract Extensible
true
Gender
Male
NETLINKS Plaza | Shahr-e-Naw,
Lane 3, Kabul, Afghanistan
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