Supervisor - Mobile Money Operations

  MTN Afghanistan
Bachelor's Degree   Kabul, Afghanistan Full Time 1090
Date Posted:Jan 6, 2020
Reference:MTNA HR Jan62020
Closing Date:Jan 15, 2020
Work Type:Full Time
Number of Vacancies:1
Gender:Any
Functional Area:Operation
Nationality:Afghan
Salary Range:As per company salary scale
Years of Experience:3 - 4 Years
Contract Duration: Unspecified
Extension Possibility:No
Contract Type:Permanent
Probation Period:3 months
Required Languages:Dari,Pashto,English

About MTN Afghanistan:

 

MTN Afghanistan is the subsidiary company of MTN Group operating in 22 countries with a subscriber base of over 200 Millions. MTN provides GSM services in Afghanistan. We are looking for qualified and experienced candidates to fill the vacant position(s).

Job Summary:

POSITION SUMMARY:

MFS Operations Supervisor will be responsible for supporting MFS Corporate customers and main partners such as partners Banks, DABS and any other 3PPs Mobile Money partners and support them with the integration and communication with all MTN relevant Stakeholders as well support Mobile Money sales team and oversees their daily performance.

Skills Required:

Sales Management

Provinces to travel:

Skills Description:

JOB REQUIREMENTS:

-         Minimum of mid degree

-         Relevant work experience in support function

 

-         Basic understanding of Mobile Money

 

-         Informative & organized with a high level of verbal & written communication skills.

 

-         Solid knowledge and experience in using Microsoft office tool such as Excel, word and PowerPoint

-         Ability to multitask, as well as work efficiently and effectively within required deadlines.

-         The ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required.

 

-         Strong work ethic and a high level of professionalism

 

-         Ability to operate in a diverse multicultural, multinational work environment & exhibiting appropriate sensitivities.

 

-         Proactive, creative & self-motivated.

Duties & Responsibilities:

ESSENTIAL POSITION FUNCTIONS:

-         Understands of intercompany operations and interactions with IT, Sales, CC etc.

 

-         Communicating with Mobile Money 3rd party partner’s agents on daily bases and solving their issues if there are any in support & coordination with related divisions.

 

-         Report back to Mobile Money Operations Manager all issues and his proposed resolution actions

 

-         Identifying partners pain points and address them with practically and effective way with coordination with different stakeholders.

-         Ensure prompt resolution of identified partners reported issues

 

-         Work & coordinate with relevant departments like Mobile Money Marketing department, IT, finance, Sales & Customer Care.

 

-         Proven ability to work independently and as part of a team – especially in complex and ambiguous work environments.

 

-         Detail-oriented and able to maintain a high level of ownership and accuracy on all work activities.

 

Can adapt and operate within a high-performance culture.

Job Location:

Afghanistan, Kabul

Qualifications:

-         Minimum of Graduate degree, however MBA is preferable

-         Relevant work experience in support function

 

-         Basic understanding of Mobile Money

 

-         Informative & organized with a high level of verbal & written communication skills.

 

Solid knowledge and experience in using Microsoft office tool such as Excel, word and PowerPoint

Job Keywords:

Supervisor - Mobile Money Operations
This job is expired