T Operations Assistant (Telecom) - G5

Bachelor's Degree   Afghanistan, Kabul Full Time 2407
Date Posted:Nov 18, 2021
Closing Date:Dec 2, 2021
Work Type:Full Time
Number of Vacancies:1
Functional Area:Information Technology
Salary Range:As per company salary scale
Years of Experience:1 Year
Contract Duration:1 year(s)
Possibility of Contract Extension:Yes
Contract Type:Fixed-term
Probation Period:12 months
Required Languages:Dari,Pashto,English

About UN-WFP Afghanistan:


The United Nations World Food Programme (WFP) is the world's largest humanitarian Agency, fighting hunger worldwide. WFP has been working in Afghanistan since 1963. In 2014, WFP fed over 3.6 million vulnerable Afghans and our operations include: capacity building, Purchase of Progress (P4P), Food Voucher, Food for Assets, Food for Work, Food for Training, Food for Education, Mother-and-Child Health and Nutrition and Emergency Relief. WFP food assistance aims to help the most vulnerable, food insecure Afghans, including women and children, as well as families affected by conflict and natural disasters.

Job Summary:

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services. 

Duties & Responsibilities:

•   Installation and maintenance countrywide telecommunications systems include but are not limited to Digital Radios, both HF & VHF/UHF, VSAT, PABX, B-GAN, Satellite phone, P2P wireless Links.

•   Assist primary and initial deployment of countrywide IT & telecommunication infrastructure at offices, including bunkers installing, configuring and maintenance, servers, Cisco switches, Firewalls, Access points and P2P links, and VSAT PABX.

•   Provide end-user Telecommunication technical support aligned with ICT Service Desk roster list and equipment to ensure optimal compliance with standard operations procedures.

•   Install, configure, and set up WFP standard Telecommunication software/application packages for the end-user computer.

•   Actively participate during the new office setup and move the current office during the emergency.

•   Perform Monthly telecom check-ups and ensure countrywide ICT & Telecom infrastructure services are running and comply with WFP security policy.

•   Ensure Telecommunication information is up to date and accurate within Telecommunication inventories, databases, tracking sheets, and archives to support senior officers managing these systems.

•   Coordinate with inter-unit and other UN agencies to align activities and maximize possibilities of interagency collaboration in IT & telecommunications.

•   Provide training and advice to clients and end-users of Telecommunication services to understand and resolve issues and ensure Telecom policies, procedures, systems, and tools are correctly applied to assist WFP staff in conducting their Work.

•   Drafts specifications and standards for telecommunications equipment to procure ICT & Telecom equipment and ensure the Telecommunication PR, PO, GRM/SES, and payment are made on time.

•   Coordinate with WFP Security staff, Radio Room and UNDSS Radio Room to facilitate accurate and efficient security-related information flow following established standard operating procedures.

•   Responsible for monitoring and channelling all radio communications, including tracking WFP vehicle and staff movement, to ensure efficient 24-hour coverage of telecommunications services.

•   Participate in national, regional and/or international meetings and provide policy advice and technical assistance in IT & Telecommunication policies & programmes to governments and other existing entities, including those within the UN system.

•   Provide efficient support and training to users on telecommunications equipment and procedures, including Minimum Operating Security Standards (MOSS) requirements, to ensure effective use of telecommunications equipment and resolve telecom queries independently.

•   Close coordination with ICT team (Service Desk, SCOPE "WFP beneficiary management platform" support, Telecom) on daily support.

Job Requirement:


Bachelor’s in computer science, or Information Technology is required.


Minimum 5 years experience in Telecommunications, Information Technology, and related field.

Completion of two of the following three certifications:

•   Microsoft

•   Cisco

•   GVF


Fluency (level C) in English, Pashto and Dari is required. Knowledge of another official language of the United Nations would be an advantage.

Job Location:

Afghanistan, Kabul

Submission Guideline:

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