|Date Posted:||Mar 29, 2010|
|Closing Date:||Apr 8, 2010|
|Number of Vacancies:||1|
|Functional Area:||Government Advisory|
|Salary Range:||As per NTA salary scale policyUSD|
|Years of Experience:||5 Years|
|Contract Duration:||Not specified|
About Casals and Associates:
Provide technical support to counterparts to improve complaints management and case tracking functions, and develop investigatory functions.
Duties & Responsibilities:
â€¢ Provide technical support to establish a system for tracking corruption complaint cases;
â€¢ Establish agreements with ministries and government agencies who already have hotlines to share information;
â€¢ Develop standard procedures to investigate complaints;
â€¢ Develop a public information campaign about the complaints mechanism;
â€¢ Research and support implementation of traditional justice approaches to resolve complaints.
â€¢ Experience developing procedures to handle complaints from citizens concerning alleged government corruption (including hotlines);
â€¢ Experience with implementing alternative dispute resolution practices, utilizing traditional justice mechanisms, to resolve complaints and grievances;
â€¢ Experience developing agreements among government agencies to respond effectively to citizen complaints.