Technical Advisor: Case Management/Tracking

  Casals and Associates
  Afghanistan Unspecified 483
Date Posted:Mar 29, 2010
Reference:001
Closing Date:Apr 8, 2010
Work Type:Unspecified
Number of Vacancies:1
Gender:Male
Functional Area:Government Advisory
Nationality:International
Salary Range:As per NTA salary scale policy
Years of Experience:5 Years
Contract Duration:Not specified
Extension Possibility:No
Contract Type:Permanent
Probation Period:Unspecified
Required Languages:

About Casals and Associates:

 

Job Summary:

Provide technical support to counterparts to improve complaints management and case tracking functions, and develop investigatory functions.

Duties & Responsibilities:

• Provide technical support to establish a system for tracking corruption complaint cases;
• Establish agreements with ministries and government agencies who already have hotlines to share information;
• Develop standard procedures to investigate complaints;
• Develop a public information campaign about the complaints mechanism;
• Research and support implementation of traditional justice approaches to resolve complaints.

Job Requirement:

• Experience developing procedures to handle complaints from citizens concerning alleged government corruption (including hotlines);
• Experience with implementing alternative dispute resolution practices, utilizing traditional justice mechanisms, to resolve complaints and grievances;
• Experience developing agreements among government agencies to respond effectively to citizen complaints.

Job Location:

Afghanistan
This job is expired