Technical Advisor: Case Management/Tracking

About Sarey

Job Summary

Provide technical support to counterparts to improve complaints management and case tracking functions, and develop investigatory functions.

Duties & Responsibilities

• Provide technical support to establish a system for tracking corruption complaint cases;
• Establish agreements with ministries and government agencies who already have hotlines to share information;
• Develop standard procedures to investigate complaints;
• Develop a public information campaign about the complaints mechanism;
• Research and support implementation of traditional justice approaches to resolve complaints.

Job Requirements

• Experience developing procedures to handle complaints from citizens concerning alleged government corruption (including hotlines);
• Experience with implementing alternative dispute resolution practices, utilizing traditional justice mechanisms, to resolve complaints and grievances;
• Experience developing agreements among government agencies to respond effectively to citizen complaints.

Submission Guideline

Qualified candidates should send a CV, references and completed, signed 1420 form, which can be downloaded at http://casals.com/pages/careers.php to cking@casals.com for immediate consideration.

Functional Area

Government Advisory

Countries

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