Technical Advisor: Complaint Management/Traditional Justice, Afghanistan

  Management Systems International
  Afghanistan Unspecified 325
Date Posted:Mar 29, 2010
Reference:Technical Advisor: Complaint Management/
Closing Date:Apr 25, 2010
Work Type:Unspecified
Number of Vacancies:1
Gender:Male
Functional Area:Government Advisory
Nationality:International
Salary Range:Salary is negotiable
Years of Experience:Fresh
Contract Duration:Not specified
Extension Possibility:Yes
Contract Type:Permanent
Probation Period:Unspecified
Required Languages:

About Management Systems International:

 

Job Summary:

Project/Proposal Summary:
The Assistance for Afghanistan’s Anti-Corruption Authority Project is a three-year, USAID-funded anticipated program to provide assistance to the Government of the Islamic Republic of Afghanistan in its effort to build a strong, effective institution to lead, monitor and report on efforts to combat corruption in Afghanistan. This project will primarily work with the Afghanistan High Office of Oversight (HOO).

Position Summary:
Provide technical support to HOO counterparts to improve complaints management and case tracking functions, and develop investigatory functions of HOO.

Duties & Responsibilities:

• Provide technical support to establish a system for tracking corruption complaint cases;
• Establish agreements with ministries and government agencies who already have hotlines to share information;
• Develop standard procedures to investigate complaints;
• Develop a public information campaign about the complaints mechanism;
• Research and support implementation of traditional justice approaches to resolve complaints.

Job Requirement:

• Experience developing procedures to handle complaints and grievances from citizens concerning alleged government corruption (including hotlines);
• Experience with implementing alternative dispute resolution practices, utilizing traditional justice mechanisms, to resolve complaints and grievances;
• Experience developing agreements among government agencies to respond effectively to citizen complaints.

Job Location:

Afghanistan
This job is expired