|Date Posted:||Mar 29, 2010|
|Reference:||Technical Advisor: Complaint Management/|
|Closing Date:||Apr 25, 2010|
|Number of Vacancies:||1|
|Functional Area:||Government Advisory|
|Salary Range:||Salary is negotiableUSD|
|Years of Experience:||Fresh|
|Contract Duration:||Not specified|
About Management Systems International:
The Assistance for Afghanistanâ€™s Anti-Corruption Authority Project is a three-year, USAID-funded anticipated program to provide assistance to the Government of the Islamic Republic of Afghanistan in its effort to build a strong, effective institution to lead, monitor and report on efforts to combat corruption in Afghanistan. This project will primarily work with the Afghanistan High Office of Oversight (HOO).
Provide technical support to HOO counterparts to improve complaints management and case tracking functions, and develop investigatory functions of HOO.
Duties & Responsibilities:
â€¢ Provide technical support to establish a system for tracking corruption complaint cases;
â€¢ Establish agreements with ministries and government agencies who already have hotlines to share information;
â€¢ Develop standard procedures to investigate complaints;
â€¢ Develop a public information campaign about the complaints mechanism;
â€¢ Research and support implementation of traditional justice approaches to resolve complaints.
â€¢ Experience developing procedures to handle complaints and grievances from citizens concerning alleged government corruption (including hotlines);
â€¢ Experience with implementing alternative dispute resolution practices, utilizing traditional justice mechanisms, to resolve complaints and grievances;
â€¢ Experience developing agreements among government agencies to respond effectively to citizen complaints.