Technical Support Officer

Diploma   Kandahar, Afghanistan Full Time 570
Date Posted:Dec 3, 2019
Reference:TSI054
Closing Date:Dec 31, 2019
Work Type:Full Time
Number of Vacancies:2
Gender:Male
Functional Area:Information Technology
Nationality:Afghan
Salary Range:As per company salary scale
Years of Experience:1 - 2 Years
Contract Duration: Unspecified
Extension Possibility:Yes
Contract Type:Long-term
Probation Period:3 months
Required Languages:Dari,Pashto,English

About TRISTAR ISP:

 

TRISTAR, the fastest growing Internet Service Provider (ISP) in Kandahar. We are a recognized leader in providing state-of-the-art digital communications, networking services, and Internet connectivity to individuals and businesses. TRISTAR enables individuals, businesses, and government institutions to connect with friends and family, partners and clients, the local community and the whole worldwide community. TRISTAR is keen on raising the human and business performance levels by expanding human capabilities through world connectivity. Our seamless high tech network has points of presence that span most of Kandahar and all its major cities. So no matter where you are or where you want to connect to, TRISTAR makes that connection a reality. Get TRISTAR internet always get connected! Company Background TRISTAR is a leading licensed Telecommunication/ISP services provider bearing Registration No. D- 04-1970 Founded in 2014, TRISTAR launched a comprehensive range of leading Internet connectivity services, and customizes a complete line of industry-leading, high-performance Internet services and solutions. TRISTAR combines Kandahar’s fastest, and most powerful network with a leading line-up of broadband and high-speed dedicated Internet access, reliable and affordable wireless data, and other Internet technologies and applications that are redefining the country’s communications around the power and potential of the Internet.

Job Summary:

The IT Support Officer will provide Troubleshoot and resolve escalated technical IT issues dealing with customer computer based systems remotely and on site as needed (i.e. networking, software applications, PC’s, printers, routers, access points, etc.)

Troubleshooting assigned service calls as scheduled to ensure customer satisfaction, quality and productivity.

Skills Required:

Customer Service

Requires travel to provinces:

No

Skills Description:

  • At least 1 Years Practical Experience in IT.
  • Bachelor’s degree in IT (Computer Science) qualification required
  • CCENT, CCNA and Network Plus are required.
  • Fluency in English required;
  • Strong organizational and prioritization skills
  • Strong network and problem solving
  • Ability to work both independently and in a team

Duties & Responsibilities:

Knowledge of Call Center Conference Room wireless technologies TCP/IP/networking implementation.

Strong experience of Designing Maintaining and Troubleshooting of Networks.

Strong communication skills in Dari Pashto English.

Knowledge of Microsoft Office 2013 2016 and outlook.

Must be self-starter with excellent demonstrated teamwork skills.

Maintenance installation & configuration of different devices Printers wireless access points.

Willing to work under pressure and longer hours.

Provide technical and operational support to Users and Operators.

Perform all IT administration related tasks.

Job Location:

Afghanistan, Kandahar

Qualifications:

Bachelor’s degree in IT or related field required

Job Keywords:

TSI054

Submission Guideline:

Interested /qualified candidates are requested to submit their resumes and cover letters, with the vacancy number and title on the subject line electronically to the below email address:

jobs@tristar.af





Submission Email:

  jobs@tristar.af