Travel Assistant (Multiple Vacancies)

Diploma   Kabul, Afghanistan Full Time 1947
Date Posted:Sep 2, 2019
Closing Date:Sep 17, 2019
Work Type:Full Time
Number of Vacancies:2
Functional Area:Business Administration
Salary Range:As per company salary scale
Years of Experience:3 Years
Contract Duration: Unspecified
Extension Possibility:Yes
Contract Type:Long-term
Probation Period:3 months
Required Languages:Dari,Pashto,English

About USAID/Afghanistan:



ISSUANCE DATE: September 02, 2019

CLOSING DATE/TIME: September 17, 2019 (4:30 pm)

SUBJECT:     Solicitation for a Cooperating Country National Personal Service Contractor (CCNPSC) Travel Assistant – Office of Management (OM) - FSN-07 – (Multiple Vacancies)  

Dear Prospective Offerors:

The United States Government, represented by the U.S. Agency for International Development (USAID), is seeking offers from qualified persons to provide personal services under contract as described in this solicitation.

Offers must be in accordance with Attachment 1, Sections I through V of this solicitation. Incomplete or unsigned offers will not be considered. Offerors should retain copies of all offer materials for their records.

This solicitation in no way obligates USAID to award a PSC contract, nor does it commit USAID to pay any cost incurred in the preparation and submission of the offers.

Any questions must be directed in writing to  


Executive Officer

Job Summary:

Female candidates are strongly encouraged to apply


1.     SOLICITATION NO.: 72030619R10050

2.     ISSUANCE DATE: September 02, 2019

3.     CLOSING DATE/TIME FOR RECEIPT OF OFFERS: September 17, 2019 no later than 4:30 pm Kabul time.

4.     POSITION TITLE: Travel Assistant (Multiple Vacancies)

5.     MARKET VALUE: Equivalent to FSN-07 (Step 1 – 13)

In accordance with AIDAR Appendix J and the Local Compensation Plan of US Embassy Afghanistan. Final compensation will be negotiated within the listed market value.

6.     PERIOD OF PERFORMANCE: Employment contract issued under this solicitation is of a continuing nature. Its duration is expected to be part of a series of sequential contracts; all contract clauses, provisions, and regulatory requirements concerning availability of funds and the specific duration of the contract shall apply. The initial CCNPSC contract will be for one year with a four years option pending continued need for the position, contractor performance, and funds availability.

7.     PLACE OF PERFORMANCE: Kabul, Afghanistan.

8.     SECURITY LEVEL REQUIRED: Foreign Service National (FSN) Security Certification.


1.     General Statement of Purpose of the Contract

The Travel Assistant for USAID Afghanistan serves as the focal point for all travel related work and is responsible for providing the full range of travel and visitor services to U.S. Direct Hire (USDH), U.S. Personal Services Contractor (USPSC), Cooperating Country National (CCN) and Third Country National (TCN) employees of USAID and support services to official visitors. This position is based within the USAID travel help desk and receives direct supervision from the supervisory Travel Assistant. The preferred mode of travel in Afghanistan is by air, via commercial airlines, Embassy Air or military flights. The incumbent is responsible for preparing official travel documents for all employees and their authorized dependents, ensuring that all Mission travel adheres to Agency and U.S. Government (USG) travel policies and regulations. The incumbent advises staff on the travel regulations, recommends innovative solutions to streamline travel procedures and automate processes to provide high level of customer service. The incumbent liaises with the Embassy General Services Office (GSO) Travel Section.

Skills Required:

Interpersonal Skills

Requires travel to provinces:


Skills Description:

Skills and Abilities: Excellent interpersonal skills and genuine interest in assisting the Mission staff with travel issues are necessary. A high degree of professionalism and discretion in resolving travel issues are essential requirements for this the position. Must have the ability to exercise sound judgment; originate ideas and creative solutions to a variety to travel issues; and handle requests and complaints with patience, diplomacy and tact. Must be detail-oriented and have the ability to multi-task to manage varied requests with each having its own timeline. Must have demonstrated computer skills.

Duties & Responsibilities:

1.     Statement of Duties to be Performed

Travel Management and Assistance

·        Prepares electronic and paper travel authorizations (TAs) for all official and entitlement travel for all types of employees. The incumbent arranges all travel and advises employees on their entitlements and authorized allowable expenses. May also advise staff on authorized routing, modes of transportation and shipping allowances. The incumbent is fully conversant and knowledgeable of travel authorized for temporary duty (TDY), permanent change of station (PCS), and home leave/return to post, rest and recuperation (R&R)/, emergency visitation travel, educational travel, children of separated families and medical evacuation.

·        Serves as a Subject Matter Expert (SME) for E2 travel arrangement and serves as official trainer for new staff on the E2 travel system. Schedules trainings as needed. Serves as the primary point of contact on all official travel related questions. Researches applicable Foreign Affair Manual (FAM), Automated Directive System (ADS), federal travel regulations and Mission/Agency policies to answer travel questions. Interprets complex regulations and policies. Solves the majority of travel problems independently. The incumbent provides creative solutions to travel concerns while enforcing travel regulations and policies.

·        Maintains an electronic and paper filing system for all travel authorizations and ensures proper maintenance, filing and storage of travel documents in accordance with the Automated Directive System, ensuring all necessary documents are maintained in the vital records system of the Mission. The incumbent prepares and maintains current evacuation travel authorizations for USDH/USPSCs and prepares evacuation packets.

·        Regularly coordinates with Embassy GSO/Travel in order to issue travel tickets. Also coordinates with GSO/Travel for visa issuance. The incumbent ensures all supporting documentation is sufficient to pass an audit, including authorizations for business class travel. As one of the final reviewers in the E2 system the incumbent ensures accuracy, appropriate supporting documentation and adherence to regulations.

·        Advise employees on Mission shipment allowances (Household Effects (HHE), Unaccompanied Air Baggage (UAB) Consumables Shipments (CNS),) and regulations as per Afghanistan Service Recognition Package (ASRP) and post policy.

·        Regularly coordinates with GSO Shipping team in order to arrange employee’s inbound and outbound shipments, scheduling pack out and pre pack out surveys.

·        Keep track and follow employee’s inbound shipment both GSO shipping at post and travel and transportation division in Washington, DC.

·        Arranges Declining Balance Card (DBC) for CCN staff traveling on Temporary Duty (TDY). Liaises with the Office of Financial Management (OFM) on issues related to the funding of TAs and the DBCs. Also coordinates with OFM’s voucher examiners to ensure reimbursements are made in a timely manner.

·        Maintains accurate records of staff travel dates, ensuring a reliable report on any given day as to who is in and out of country. Also updates and maintains various lists, such as individual staff out of country days, TCN and long-term TDYer visa status, and TDY staff in country.

The contractor is eligible for temporary duty (TDY) travel to U.S., or to other Missions abroad, to participate in the “Foreign Service National” Fellowship Program, in accordance with USAID policy.

2.     Supervisory Relationship

Incumbent will be directly supervised by the supervisory Travel Assistant.  


3.     Supervisory Controls



Cooperating Country National (CCN), meaning an individual who is a cooperating country citizen or a non-cooperating country citizen lawfully admitted for permanent residence in the cooperating country.


The work requested does not involve undue physical demands.



Any questions about this solicitation may be directed to: . Applications submitted to this email address will not be considered.

Note: No in-person appointments or telephone calls will be entertained, unless you are required to have more information about this solicitation.

Job Location:

Afghanistan, Kabul



a.     Education: At least two (2) years of College or University studies in Business Administration, Public Administration, Social Sciences, Tourism and Travel, or Liberal Arts is required. (Education requirement must be met at the time of application for the subject position).

b.     Work Experience: A minimum of three (3) years directly related professional experience in the field of travel management, customer services, hotel management, guest relations, or accommodation management is required. At least one and one-half years of this experience should have included work in a USG or other international organization, in an English-language business environment. (Work experience requirement must be met at the time of application for the subject position).

c.      Language: Level IV (Fluent) speaking/reading of English language and Level IV (Fluent) speaking/reading of Dari or Pashto is required. (English language ability will be tested).

d.     Knowledge: Ability to understand regulations and policies and ability to interpret those policies and regulations is needed. Flexibility to maintain professional relationship with all categories of customers in time sensitive environment is required. Must remain current with Agency and Embassy management policies.



Below factors will be used for screening candidates to be considered for English Proficiency and written examination.

•          Work Experience                   50 points

•          Knowledge                             25 points

•          Skills and Abilities                25 points

           Maximum Points:                100 points

After an initial application screening, the best qualified applicants will be invited for a written examination, English Proficiency Test and to an oral interview.

Job Keywords:

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Form_DS-174 WORD.doc